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Customer Experience Patterns Podcast

Ep. 10 The right way to measure the customer experience

28 Sep 2023

Description

Zanna walks through her approach to identifying the most important drivers of customer experience outcomes. This conversation is at once scientific and deeply practical. How does Zanna do it? Listen to find out. Zanna's websiteZanna van der Aa on LinkedInFind me on LinkedInThanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

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