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Customer Experience Patterns Podcast

Stated Preferences or Revealed Preferences? Which Should You Honor To Create The Best CX?

19 Oct 2023

Description

Stated preferences or revealed preferences? Which should you honor? It's complicated, but in this mini episode of the podcast, I offer my suggestion on how to strike the right balance.Find me on LinkedInThanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

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