Customer Service Academy
Episodes
92: Remote Strategies That Drive CX Success and Employee Engagement With Tim Mobley
24 Jan 2022
Contributed by Lukas
In this episode, I interview Tim Mobley about remote teams and fractional work. Great brands know what they are trying to achieve and how they are g...
91: What Value Do You Bring To Your Customers?
16 Jan 2022
Contributed by Lukas
In this episode, I talk about understanding your customers and your organization to bring the best value to those you serve. What problem do you solve...
90: Building Strong Teams With a Customer Focus With Janet Fouts
08 Jan 2022
Contributed by Lukas
In this episode, I welcome Janet Fouts into the studio to talk about employee engagement, service, and culture. Everything we do as a leader is about...
89: What Your Customers Want In 2022
01 Jan 2022
Contributed by Lukas
In this episode, I discuss how to own the customer experience and beat your competition in 2022. 1. People are the priority 2. Work through sup...
88: Are You Listening to Your Customers and Acting On Your VOC Data?
17 Dec 2021
Contributed by Lukas
In this episode, I will share my approach to customer data, feedback, and action 1. Front line managers need quick access to real-time data 2. Don...
87: Technology That Improves Employee + Occupant Experience With Junaith Shahabdeen and Sri Sridharan
05 Dec 2021
Contributed by Lukas
In this episode, we speak to the team at Zan Compute about how they are using technology to make the lives of employees, building occupants, and visit...