Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

100. Customer Success Career Advice: Stop Blindly Following Traditional CS Paths

24 Dec 2025

Contributed by Lukas

What if the reason you feel stuck in your Customer Success career has nothing to do with your performance and everything to do with the path you’re ...

99. 3 Ways to Make Your Customer Calls Less Awkward (And Actually Useful)

17 Dec 2025

Contributed by Lukas

If your customer calls feel stiff, boring, or like both of you are counting down the minutes until it’s over, you’re not imagining it, and it’s ...

98. How to Set Up Your Customer Success Job Search for 2026

10 Dec 2025

Contributed by Lukas

What if landing your next big career move comes down to one simple shift in how you approach your job search? Most people treat job hunting like a cha...

97. How One CSM Rebuilt Job Search Momentum After A Tough Rejection (and Landed a $180K Job 8 Weeks Later)

03 Dec 2025

Contributed by Lukas

What if the only thing standing between you and a job offer you actually want is a strategy you haven’t heard yet? In this episode, I’m breaking d...

96. Ask Your Family This Question on Thanksgiving (It'll Change Your Life)

26 Nov 2025

Contributed by Lukas

What if the fastest way to rebuild your career confidence isn’t another resume update or headline hack, but a game you play at the holiday dinner ta...

95. Two Ways to Use AI to Level Up as a Customer Success Manager

19 Nov 2025

Contributed by Lukas

AI isn’t here to replace you—unless you let it. What if you could flip the script and use AI to become the most valuable Customer Success Manager ...

94. 6 LinkedIn Mistakes Costing You Customer Success Job Interviews

12 Nov 2025

Contributed by Lukas

Think your LinkedIn profile is working hard to get you noticed by recruiters? Think again. Most job seekers (yes, even experienced CSMs) are practical...

93. The Resume Makeover That Landed 3 Customer Success Interviews in Under a Month

05 Nov 2025

Contributed by Lukas

What if the only thing holding back your Customer Success career is a resume that’s getting ignored even though you KNOW you bring the results, expe...

92. How to Make Your Interview Stories Memorable

29 Oct 2025

Contributed by Lukas

Have you ever nailed every job interview question but still walked away with nothing but a “thanks, but no thanks”? You’re probably blending in ...

91. Stop Chasing Promotions as a CSM Start Reverse Engineering Them. (Here's How)

22 Oct 2025

Contributed by Lukas

Ever feel like your career is stalled because you’re waiting for someone to notice all your hard work? Honestly? That “wait and hope” strategy i...

90. The 3 Customer Success Interview Tweaks That Helped Sarah Land an AM Role in 3 Weeks

15 Oct 2025

Contributed by Lukas

Ever find yourself making it to the final round interview, only to get that dreaded rejection again and again with zero real feedback? I see it all th...

89. 3 Things To Do This October To Get Ahead In Your Customer Success Job Search

08 Oct 2025

Contributed by Lukas

Ever been told to just “wait until after the holidays” before you get serious about your job search? That advice drives me up the wall, and in thi...

88. The 15-Minute Company Research Method That Lands You the Customer Success Job with Olivia Kot

01 Oct 2025

Contributed by Lukas

Think company research has to take hours? Think again. Most job seekers either fall down endless rabbit holes or show up unprepared and it's costing t...

87. The Collaboration Skills Every CSM Needs for Promotion

24 Sep 2025

Contributed by Lukas

Ever feel like product, sales, or engineering just doesn’t get you, or worse, ignores your most urgent requests? Here’s the uncomfortable truth—...

86. From Crickets to Salesforce Offer in 6 Weeks: How a Career Transitioner Landed Her Dream Customer Success Job

17 Sep 2025

Contributed by Lukas

What if everything you thought you knew about landing your dream job was wrong? Imagine going from total job-search exhaustion and crickets in your in...

85. Why You're Sabotaging Your Interviews (And How to Show Up Ready to Win) With Zach Sanford

10 Sep 2025

Contributed by Lukas

What if I told you the #1 thing sabotaging your Customer Success interviews isn’t your experience, your skills, or even your nerves... but overthink...

84. 91% Success Rate: Why Customer Success Networking with CSMs Won't Get You Hired

03 Sep 2025

Contributed by Lukas

Think Customer Success networking is just about DMing recruiters or chatting up random CSMs on LinkedIn? That’s the biggest myth killing your job se...

83. From Layoff to Offer in 8 Weeks: How Howard Beat the Worst Job Market for CSMs

27 Aug 2025

Contributed by Lukas

What if the only thing between you and your next Customer Success role is a smarter job search strategy? In this episode, I sit down with Howard,...

82. Customer Success Interview Scorecards: What Hiring Managers Want to Hear

20 Aug 2025

Contributed by Lukas

Think your interview skills are top-notch but still walking away empty-handed? You might be leaving points (and offers) on the table…without even kn...

81. How to Track Your Impact as a CSM (Even When Leadership Isn’t)

13 Aug 2025

Contributed by Lukas

What if your KPIs are hiding your true impact and that’s why you’re not getting promoted? Most CSMs are tracking what leadership asks and missing ...

80. From Stuck to Hired: 3 Interview Changes This Client Made To Land A Six-Figure Offer

06 Aug 2025

Contributed by Lukas

Are you sick of making it to the final interview round, only to watch the offer slip away at the last moment? What if the thing holding you back isn’...

79. Why “Tell Me About Yourself” Keeps Tripping You Up (And How to Fix It)

30 Jul 2025

Contributed by Lukas

Ever nailed your elevator pitch only to get ghosted after the first interview? Here’s the hard truth, “Tell me about yourself” isn’t a trick q...

78. I Broke Down 5 Cold Messages That Got CS Job Interviews - Here's What They Had in Common

23 Jul 2025

Contributed by Lukas

Sick of pouring your heart into job applications only to get ghosted, again and again? Here’s the truth, cold outreach can actually land you more in...

77. LinkedIn Myths That Are Costing You Interviews (and What to Do Instead)

16 Jul 2025

Contributed by Lukas

Think your LinkedIn is working for you? Think again. If you’re still treating your profile like a digital resume, posting because you think you “s...

76. What CS Hiring Really Looks Like Right Now (For $120K Roles)

09 Jul 2025

Contributed by Lukas

Think you need a “perfect” Customer Success resume to land a $120k role? Think again. Two of my clients just scored these coveted jobs. One after ...

75. Customer Success QBRs: Why Customers Ignore Your Meeting Requests (And How to Fix It)

02 Jul 2025

Contributed by Lukas

Are your customers ghosting your QBR invites? Let’s be real… every CSM has faced the dreaded silence or worse, the wrong people showing up. But he...

74. Why You’re Still Stuck in Reactive Mode (And How to Get Out)

25 Jun 2025

Contributed by Lukas

What if I told you the secret to being a proactive CSM has nothing to do with having more time?In this episode, I’m walking you through the exact 6-...

73. Borrow These Sales Tactics to Become a Standout CSM with Sean O’Leary

18 Jun 2025

Contributed by Lukas

What if the future of Customer Success looks a lot more like sales, and that's exactly what your career needs? Most CSMs are missing out on huge lever...

72. The $150K Resume: What Sets Apart Top CS Earners

11 Jun 2025

Contributed by Lukas

Want to know exactly what it takes to crack $150K+ in Customer Success this year? Spoiler: It’s not a straight climb up the CSM ladder. Most high ea...

71. From Ignored To Interviewed - 4 Real Stories from CS Job Seekers Who Got Results

04 Jun 2025

Contributed by Lukas

You’re rewriting your resume, applying nonstop, doing everything right and still getting ghosted. Sound familiar? In this episode, I sit down with f...

70. The 3 Critical Job Search Shifts You Need To Make to Land CSM Interviews in 2025

28 May 2025

Contributed by Lukas

If you’ve been mass applying to jobs, tweaking your resume nonstop and still hearing crickets, this episode is your reality check. Those tactics jus...

69. The CS Job Search Playbook Is Dead: Here's the Evidence

21 May 2025

Contributed by Lukas

You’ve been told to obsess over resume keywords, send out dozens of applications each week, and reach out to recruiters after every single job poste...

68. The New Rules of CS Job Hunting: Why Your Experience Isn't Getting You Hired

14 May 2025

Contributed by Lukas

Are you feeling stuck or frustrated with your job search? You’re not alone, and it’s not your fault. If your CS job hunting experience feels like ...

67. Beyond the Check-In: The Questions Top CSMs Use To Build Authority With Customers

07 May 2025

Contributed by Lukas

If your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sha...

66. I analyzed 11 successful customer success resumes: here’s what they had in common

30 Apr 2025

Contributed by Lukas

Ever wonder why your resume keeps getting ghosted, even when your experience checks every box? After combing through 11 before-and-after resumes from ...

65. What does a career in CS Ops really look like?

23 Apr 2025

Contributed by Lukas

Ever find yourself thinking, “There’s gotta be a better way to do this”? If you’re the CSM who’s constantly rebuilding broken processes in y...

64. 4 Ways To Leverage AI And Uplevel Your CSM Game

16 Apr 2025

Contributed by Lukas

Being a standout CSM today isn’t about working harder… it’s about working smarter. And if you’re not already using AI to do that, you’re mis...

63. The Hidden Mechanics of Job Boards: Insider Secrets from Our Expert

09 Apr 2025

Contributed by Lukas

Job boards might seem simple. You scroll, you apply, you wait. But behind the scenes? There’s a whole hidden system at play that most job seekers ne...

62. Power Questions: 10 Smart Questions to Ask in Your Next Customer Success Interview

02 Apr 2025

Contributed by Lukas

Ever walked out of an interview wondering, “Did I ask the right questions?” “Did I get all the information I really needed?” Let’s make sure...

61. How to sound less robotic and build better rapport in interviews

26 Mar 2025

Contributed by Lukas

Ever walked out of an interview thinking, Did I sound too stiff? Was I awkward? Why didn’t I click with the interviewer? Interviews aren’t ju...

60. 7 Red flags to avoid in your customer success job search (and how to suss them out for yourself)

19 Mar 2025

Contributed by Lukas

Ever walked into a new job thinking it was the one, only to realize you just stepped into a nightmare? Let’s make sure that NEVER happens to you.In ...

59. Stop Drowning in Change: A CSM's Tactical Survival Guide

12 Mar 2025

Contributed by Lukas

If there is one certainty in your customer success career, it is this: things will change. Whether it's new initiatives, restructuring, or evolving pr...

58. The Internal Career Move Nobody Talks About: Creating Your Own Role

05 Mar 2025

Contributed by Lukas

Do you think the only way to advance your customer success career is through job-hopping? It’s time to rethink that approach because I'm going to sh...

57. How to Stop Sabotaging Your CS Career (And Start Getting Promoted)

26 Feb 2025

Contributed by Lukas

Are you unintentionally blocking your own path to opportunities like promotions, transitioning to different teams, managing larger accounts, engaging ...

56. CSM Interview Coaching: One Session That Led to a $215K Job Offer

19 Feb 2025

Contributed by Lukas

Would you believe that a single 30-minute coaching session could lead to a $215K job offer? That's precisely what happened to one of our recent client...

55. 6 Sneaky Ways to Impress in Your Next CSM Interview Presentation (Part 2)

12 Feb 2025

Contributed by Lukas

Are you ready to impress at your next CSM interview presentation? If you haven’t listened to part one, I recommend you go back and listen to that on...

54. Nail Your CS Interview Presentations: An Ex-Hiring Manager’s Guide (Part 1)

05 Feb 2025

Contributed by Lukas

Do you dread the thought of a CS interview presentation? People love to hate these, but not me! That’s why, in part one of this two-part series, I a...

53. 9 Easy ways to make a bigger impact in your customer success job

29 Jan 2025

Contributed by Lukas

Are you ready to make a bigger impact at your customer success job this year?  Whether you're new to the role or a seasoned CSM looking for new w...

52. When is it time to look for a new CS job?

22 Jan 2025

Contributed by Lukas

Have you been toying with the idea of looking for a new CS job? This conversation has been coming up a lot lately, so I wanted to share with you when ...

51. Stop Waiting for the Market to Cool: Adapting to the New CS Job Landscape

15 Jan 2025

Contributed by Lukas

Are you waiting for the CS job market to cool down before you start your job search? We know that 2024 was bananas for CS job seekers, but folks, I ha...

50. How Top CSMs Nail Customer Value

08 Jan 2025

Contributed by Lukas

How do you get really good at talking about value with customers? While this topic is a little bit outside my usual content, it is a question I was re...

49. Master The Art Of Selling Yourself In Interviews (Part 2)

01 Jan 2025

Contributed by Lukas

Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot af...

48. Level Up Your Interview Game: Master The Art Of Selling Yourself (Part 1)

25 Dec 2024

Contributed by Lukas

Are you constantly applying for jobs but can't seem to get your foot in the door? Are you struggling to make it pass that crucial interview stage? Don...

47. Ace That Interview: How to Talk About Things You Haven't Done (Yet!)

18 Dec 2024

Contributed by Lukas

Everyone knows that moment in an interview when things are going smoothly, and suddenly, the interviewer asks about something you’re less confident ...

46. The Truth About Customer Success Resume Writing: What Really Works

11 Dec 2024

Contributed by Lukas

Have you tried every trick in the book when it comes to Customer Success resume writing? From outsourcing to trying out every ‘new method’ that is...

45. Make Progress in Your CS Job Search During the Holiday Season

04 Dec 2024

Contributed by Lukas

As the holiday season kicks in and you are starting to wind down, should you do the same to your Customer Success job search? If you want to stay ahea...

44. Career Killers in Customer Success: 3 Silent Threats You Need to Know About

27 Nov 2024

Contributed by Lukas

Are your actions inadvertently holding back your Customer Success career? While I usually share ways for you to grow your career, this episode takes a...

43. How to Impress Customer Success Hiring Managers in 2025 - their words, not mine! (Part 2)

20 Nov 2024

Contributed by Lukas

Do you have what it takes to impress Customer Success hiring managers heading into 2025? We certainly have the information for you, and it has come st...

42. What CS Hiring Managers Really Want in 2025 (Part 1)

13 Nov 2024

Contributed by Lukas

What are Customer Success hiring managers looking for in candidates in 2025? The best way to find out is by asking them directly, and that's exactly w...

41. AI in Your Job Search - Dos and Don'ts for Customer Success Roles

06 Nov 2024

Contributed by Lukas

Is it ok to use AI in your job search? While the thought of being able to get AI to write your resume and cover letter may seem tempting, you will wan...

40. Avoiding Job Search Burnout: Strategies for a Sustainable Job Hunt

30 Oct 2024

Contributed by Lukas

Are you about to lose your mind with your job search? If you have been feeling like you are reaching job search burnout, then I have the tips for you!...

39. From Invisible to Indispensable: A CSM's Guide to Impressing Leadership

23 Oct 2024

Contributed by Lukas

Have you relied solely on your ability to do your job well to get you noticed by leadership? When it comes to standing out, this just isn’t enough, ...

38. How to switch industries as a CSM

16 Oct 2024

Contributed by Lukas

Are you feeling stuck in a certain sector in your CS career? If you are ready to grow your Customer Success Manager career in a different industry, I ...

37. The Gold Standard: Inside Our Top-Tier Coaching Programs

09 Oct 2024

Contributed by Lukas

Are you thinking about joining one of our coaching programs? First off, great choice! But you might wonder, with all the options available, why choose...

36. 8 Metrics You Need To Track To Propel Your CSM Career

02 Oct 2024

Contributed by Lukas

If you are ready to propel your Customer Success Manager career, you would know that data is the key. But what do you do if you feel held back regardi...

35. Driving Customer Adoption: The Career-Killing Mistake Most CSMs Make

25 Sep 2024

Contributed by Lukas

The way you're talking about driving customer adoption isn’t what hiring managers or Customer Success leaders—who hold the keys to your promotion—...

34. Nail Your Elevator Pitch: Avoid These 5 Interview-Killing Mistakes

18 Sep 2024

Contributed by Lukas

Have you nailed your elevator pitch? What if I told you that if you can recite your pitch in your sleep, you have a huge problem? In this episode...

33. The $150K Resume: What Sets Apart Top Customer Success Earners

11 Sep 2024

Contributed by Lukas

What does it take to earn $150K in Customer Success right now? I am so excited to share this episode with you as I am sharing exactly what ten of our ...

32. Becoming Layoff-Proof: Securing Your Place in a Volatile Market

04 Sep 2024

Contributed by Lukas

Is it really possible to become layoff-proof? While no job can guarantee complete security, this episode offers actionable steps to help you become in...

31. 4 Exciting Customer Success Career Paths To Consider

28 Aug 2024

Contributed by Lukas

Are you feeling lost in your customer success career? Do you look around and see everyone else with clear direction while you're unsure of your next s...

30. Use this easy trick to leave a lasting impression in your next interview

21 Aug 2024

Contributed by Lukas

Do you want to leave your next job interview with a lasting impression? Well then, it’s time to stop asking the same boring questions that everyone ...

29. 6 tips for dealing with rejection in your customer success job search

14 Aug 2024

Contributed by Lukas

Are you struggling with job search rejection? Feeling demotivated and exhausted from the constant "no's”? Then this episode is an absolute must-list...

28. Expedite your path to promotion by building this habit

07 Aug 2024

Contributed by Lukas

Are you ready to expedite your path to promotion and take control of your career growth? Have you ever wondered how to effectively self-advocate at wo...

27. Sharing 8 real-life successful salary negotiations (Audience Q&A Part 2)

31 Jul 2024

Contributed by Lukas

Are you ready to negotiate a salary that truly reflects your worth? We’re diving into part two of our audience Q&A, focusing on successful salar...

26. Answering your burning questions about negotiating salary (Audience Q&A Part 1)

24 Jul 2024

Contributed by Lukas

Is there something holding you back when it comes to negotiating salary? My LinkedIn messages have been filled with questions about this, so in this e...

25. 4 Things to prioritize if you want to get promoted to Enterprise Customer Success

17 Jul 2024

Contributed by Lukas

Do you have your eye on a promotion to mid-market or Enterprise Customer Success? If the answer is yes, then this episode is your go-to guide on the k...

24. Step by step: How to prepare for behavioral interviews

10 Jul 2024

Contributed by Lukas

Does the thought of a behavioral interview make you uneasy? If you are feeling intimidated by the thought of behavioral interviews, then this is the e...

23. The 6 real reasons why your resume isn't working (and how to fix them)

26 Jun 2024

Contributed by Lukas

Are you frustrated by all the conflicting information about what the heck to do with your customer success resume, or you're about ready to take your ...

22. What's REALLY preventing you from landing a job in Customer Success in 2024

19 Jun 2024

Contributed by Lukas

Are you feeling less than optimistic about your current Customer Success job search? Whether you can’t land an interview or have trouble sealing the...

21. How to avoid a bad fit role (PART TWO)

12 Jun 2024

Contributed by Lukas

Let’s face it: no one wants to end up in a ‘bad fit’ role. And while it might seem unavoidable, I'm here to give you the best possible chance to...

20. How to avoid a bad fit role (PART ONE)

05 Jun 2024

Contributed by Lukas

No one enters a new role expecting it to be a 'bad fit,' yet it sometimes happens. Fortunately, there are proactive steps you can take to avoid this. ...

19. The simple hack that made me happier (and more productive) at work

29 May 2024

Contributed by Lukas

If you had to be completely honest about your work productivity, would you (or your manager) be happy with the answer? I have been there, and that’s...

18. How to fix your networking strategy so you get more interviews

22 May 2024

Contributed by Lukas

Do you dread the thought of networking? Or maybe you feel like you're spinning your wheels and getting nowhere with your networking efforts. Well, it’...

17. Learn to SELL yourself as the best candidate for the job (PART 2)

15 May 2024

Contributed by Lukas

Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot af...

16. Learn to SELL yourself as the best candidate for the job (PART 1)

08 May 2024

Contributed by Lukas

Are you constantly applying for jobs but can't seem to get your foot in the door? Are you struggling to make it pass that crucial interview stage? Don...

15. How coaches and mentors can help you catapult your career success (PART 2)

01 May 2024

Contributed by Lukas

Are you ready to find the right mentor or coach? Hold off on hiring just anyone until you've listened to the second part of our two-part series. In th...

14. How coaches and mentors can help you catapult your career success (PART 1)

24 Apr 2024

Contributed by Lukas

Are you ready to take the next big step in your career? Have you been considering getting a coach or a mentor but just not sure if it is the right mov...

13. Managing your time as a Customer Success job seeker

17 Apr 2024

Contributed by Lukas

Is your job search feeling like a full-time job? It doesn’t have to feel this way! Whether you have five hours a week or one hour a week, I am shari...

12. How to add more numbers to your resume

10 Apr 2024

Contributed by Lukas

Is your resume lacking in numbers? You know that you need to quantify your achievements but are left scratching your head about how to do this. I tota...

11. Master this customer success interview technique and be a standout candidate every time

03 Apr 2024

Contributed by Lukas

Have you been relying on memorizing responses for every possible interview question? Well, I am here to break it to you, treating your next job interv...

10. 8 Tips to Make More Money in Your Customer Success Career

27 Mar 2024

Contributed by Lukas

Are you ready to make more money in your Customer Success career? Talking about money doesn’t need to make you uncomfortable. I am here to arm you w...

9. How to make a good impression when you start a new job

20 Mar 2024

Contributed by Lukas

How do you make a splash when starting a new role and plant the seeds for future growth? Landing the position is one thing, but laying the foundations...

8. Are you on the right career path?

13 Mar 2024

Contributed by Lukas

Have you ever paused to wonder if the career path you're on is the one meant for you? It’s common to fall into the trap of what your career path sho...

7. Customer Success Interview Presentations: What to expect and how to nail them

06 Mar 2024

Contributed by Lukas

Just found out you need to deliver a Customer Success Interview Presentation for the role you've applied for? You might find me weird, but I think tha...

6. Is networking for a Customer Success job a dead approach?

28 Feb 2024

Contributed by Lukas

Networking is dead. At least, that's what many thought leaders on the internet have led you to believe. In this episode, I'll help you figure out if n...

5. The 8 Questions Your Resume MUST Answer if you want to get picked for Customer Success job interviews

21 Feb 2024

Contributed by Lukas

Feeling like your resume is just disappearing into the void with no response? It's time for a change, and this episode is your first step away from re...

4. How to get promoted (Spoiler: it’s got nothing to do with your performance)

14 Feb 2024

Contributed by Lukas

Have you ever aimed for a promotion, confident it was yours, only to see it go to someone else? If you have been relying on your performance to get yo...

3. Falling short in interviews? ACE your next Customer Success job interview with these simple tips!

07 Feb 2024

Contributed by Lukas

Have you ever found yourself in another Customer Success job interview, only to realize you're struggling to make it past this crucial stage? If you'r...

2. I’ve spent 3 years analyzing the Customer Success job market. Here’s what job seekers need to know

07 Feb 2024

Contributed by Lukas

Have you ever wished you had an insider’s view into the customer success job market? Well, you are in luck. I have access to over 500 eyes in the bu...

1. The only 2 skills you need to excel in your Customer Success Career (Plus: How I Got Here)

07 Feb 2024

Contributed by Lukas

Are you ready to have a wildly successful career in customer success? Then you are in the right place! Welcome to the very first episode of the Custom...