Reducing churn: The Power of cross-functional collaboration | Lorenzo Serva

In this episode, we dive into the topic of reducing churn through the power of cross-functional collaboration. We're joined by Lorenzo Serva, a ten-year veteran in the customer success field, who shares his valuable insights and strategies. We discuss the challenges faced by customer success professionals in organizations where different departments influence various stages of the customer journey. Lorenzo, alongside our co-host Nav, guides us through understanding churn, the important metrics to track, and effective strategies to combat it in a multi-department environment. This episode offers practical advice and insights into the power of teamwork in reducing churn. Join us as we continue to learn, grow, and improve the world of customer success together. Don't forget to follow our podcast for more real challenges and expert advice! Connect with Lorenzo Serva⁠ on LinkedIn. Your Hosts ⁠Bayron Toruño ⁠ & Nav Thomas are also open to chatting with you! We recommend you to join, ⁠CS Connect ⁠ a Customer Success Community.

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