CX Files
Dianne McCoubrey - Grypp - The Future For Video In Customer Service Interactions
26 Oct 2023
Dianne McCoubrey is the VP of Sales at Grypp. She is based in Toronto, Canada. Grypp helps customer service agents to get closer to customers by providing an immersive video experience. In this conversation, between Mark Hillary and Dianne, the CX Files explores how video can be used to improve customer service interactions. Why is it not used more often today and can it be more than just a video call between a customer and agent? https://www.linkedin.com/in/dianne-mccoubrey-7a87b510/ https://grypp.io/
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3ª PARTE | 17 DIC 2025 | EL PARTIDAZO DE COPE
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12:00H | 20 DIC 2025 | Fin de Semana
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