CX Files
Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation
13 Jul 2020
Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for Western Europe. In the podcast, Julian talks about recent McKinsey research in hyper-personalization, omnichannel, innovation, digital transformation, and the 'next normal' for BPO and contact centers. http://mckinsey.com www.linkedin.com/in/dr-julian-raabe
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3ª PARTE | 17 DIC 2025 | EL PARTIDAZO DE COPE
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El Partidazo de COPE
13:00H | 21 DIC 2025 | Fin de Semana
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13:00H | 20 DIC 2025 | Fin de Semana
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12:00H | 20 DIC 2025 | Fin de Semana
01 Jan 1970
Fin de Semana