Nicky Pharaoh - The Learning Curve - Managing People in CX

Nicky Pharaoh is the Managing Director and owner of The Learning Curve - a people assessment and development company focused on behavioural change inside companies. Nicky talks on the podcast about employee behaviour and how management structures can be applied inside customer service organisations. - what is changing in modern companies?  www.linkedin.com/in/nickypharoah/ www.tlcglobal.co/

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