Stephen Loynd & Chris Gillen - How AI Has Redefined CX

This week we have two guests rather than the usual one! Chris Gillen is the CEO of A Closer Look. He is based just outside Atlanta, Georgia. Stephen Loynd is the founder and Principal Analyst at TrendzOwl. He is based in Virginia, just across the Potomac from Washington DC. Both of these leading thinkers have spoken before at the CX Outsourcers conference about how AI is changing the CX industry. In this conversation, they join forces to talk to Mark Hillary about how the past couple of years has shaped expectations on what AI can do for CX companies and how this might be changing the traditional BPO business model. Is CX getting more tech focused? https://www.linkedin.com/in/stephenloynd/ https://www.trendzowl.com/ https://www.linkedin.com/in/chrisgillen/ https://a-closer-look.com/contact-us/  

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