CX Leadership Talks
Episodes
#67 Reflection guide for CX leaders: Lessons, wins, and growth from 2025
15 Dec 2025
Contributed by Lukas
Welcome to a brand new episode of the CX Leadership Talks podcast, hosted by Nienke Bloem! In this very special "Reflection edition for 2025”, Nienk...
#66 The future of relationships: Redesigning Customer Experience for lasting impact
01 Dec 2025
Contributed by Lukas
Welcome to a new episode of CX Leadership Talks! The podcast for CX leaders who want to spice up their leadership. In this episode, your host Nienke...
#65 Are leaders really as Customer Centric as they think?
17 Nov 2025
Contributed by Lukas
Welcome to a new episode of CX Leadership Talks! In this episode, Nienke Bloem CCXP takes you to the International CX Awards in London, where she host...
#64 Lead your leaders: From judging to joining in CX
03 Nov 2025
Contributed by Lukas
Welcome to a brand new episode of CX Leadership Talks! In this episode, Nienke Bloem CCXP shares a personal story from her time at KPN that comp...
#63 What if CX leadership was more about heart than KPIs? Five fun CX lessons from Ted Lasso
20 Oct 2025
Contributed by Lukas
Welcome to a brand new episode of CX Leadership Talks! What if CX leadership was more about heart than KPIs? In this fresh, feel-good episode, y...
#62 The FIVE safe zones every cx leader should break out of
06 Oct 2025
Contributed by Lukas
Welcome to a brand new episode of CX Leadership Talks! Too many CX leaders are hired to create change… yet end up playing it safe. Organizations rew...
#61 Thin Slicing: How small moments reveal BIG truths in CX and leadership
22 Sep 2025
Contributed by Lukas
In this episode of CX Leadership Talks, Nienke Bloem CCXP MBA explores the fascinating concept of thin slicing, the psychological phenomenon that sh...
#60 Staying relevant in CX: Life Trends 2025 by Bart Verouden CCXP
08 Sep 2025
Contributed by Lukas
The future of customer experience isn’t 10 years away, it’s happening right now. In this episode of CX Leadership Talks, your host Nienke Bloem C...
#59 Why every CX Leader needs a CX Strategy on a page
25 Aug 2025
Contributed by Lukas
Too many CX strategies are either far too complex… or don’t exist at all. That’s why in this episode, your host Nienke Bloem, CX educator and sp...
#58 CX Micro-Missions: Scale is overrated. Start small. Start now.
21 Jul 2025
Contributed by Lukas
In this final episode before summer, Nienke shares her Power of ONE, a refreshing take on CX leadership that skips the frameworks and dives into behav...
#57 Zichtbaar, slim en strategisch – zonder jezelf te verliezen
14 Jul 2025
Contributed by Lukas
This episode is in Dutch 🇳🇱 Hey there! Normally, this podcast is in English – but for this special episode, we’re switching to Dutch. Why? B...
#56 Becoming the Lovable Star: The warmth & competence advantage in CX Leadership
30 Jun 2025
Contributed by Lukas
Ever felt your brilliant CX roadmap hit a brick wall of internal resistance? In this solo episode, your host Nienke Bloem reveals why influence inside...
#55 Talking B2B CX with Adam Dorrell from CustomerGauge
16 Jun 2025
Contributed by Lukas
Welcome back to CX Leadership Talks! In a refreshing role reversal, today Nienke Bloem - your host - takes the guest seat, joining host Adam Dorrell f...
#54 The CX Boomerang: How to make customers come back for more
02 Jun 2025
Contributed by Lukas
Welcome to a fresh episode of CX Leadership Talks, hosted by Nienke Bloem - the international customer experience expert known for her practical wisdo...
#53 AI stole my book (and turned it into a podcast)
19 May 2025
Contributed by Lukas
You’re probably expecting to hear Nienke’s familiar voice in this episode - but not today. Surprise! This episode was not recorded by Nienke. In f...
#52 Why every CX leader needs a mentor (Yes, even YOU!)
05 May 2025
Contributed by Lukas
Welcome to a new solo episode of CX Leadership Talks! Today, Nienke Bloem CCXP dives into a topic that can transform your CX leadership journey: ment...
# 51 Seeing the whole: Rethinking CX through systems thinking with Sarah van der Wiel
21 Apr 2025
Contributed by Lukas
In this eye-opening episode, Nienke Bloem talks with organizational consultant and founder of Met Klanten, Sarah van der Wiel, about how systems think...
#50: What Harvard professors, Zappos, Minnie Mouse & a terrible course taught me (that you can use to grow as a CX leader)
07 Apr 2025
Contributed by Lukas
In episode 50 of the CX Leadership Talks podcast, Nienke Bloem celebrates this milestone moment by taking you on a personal and powerful journey throu...
#49 Stop being the Best-Kept secret in your company - Make your CX Story stick
24 Mar 2025
Contributed by Lukas
Title: #49 Stop being the Best-Kept secret in your company - Make your CX Story stick Welcome back, my CX friends! In this episode of CX Leadership Ta...
#48 Stop reinventing the wheel: Why you only need ONE CX Story
17 Mar 2025
Contributed by Lukas
Are you constantly tweaking your CX message for different audiences? Do leaders, employees and stakeholders hear different versions of what CX means i...
#47 How to get your organization to feel the urgency of CX
10 Mar 2025
Contributed by Lukas
In this week's episode of CX Leadership Talks, host Nienke Bloem dives into a critical challenge for CX leaders: how to create a true sense of urge...
#46 Communicate CX concepts with impact, using the CLEAR method
04 Mar 2025
Contributed by Lukas
Welcome to a new episode of CX Leadership Talks! The podcast for CX leaders that want to spice up their leadership. In this week’s special edition, ...
#45 Levi9: Gamechangers in tech, driven by Customer Focus
24 Feb 2025
Contributed by Lukas
Welcome to a new episode of CX Leadership Talks! The podcast for CX leaders that want to spice up their leadership. In this latest episode, your host ...
#44 The Dunning–Kruger effect: The blind spot holding your CX strategy back
10 Feb 2025
Contributed by Lukas
Welcome back to CX Leadership Talks! The podcast for CX leaders eager to elevate their leadership game. In this engaging episode, your host Nienke Blo...
#43 The CX playbook for governments: Lessons from Robert Vels
27 Jan 2025
Contributed by Lukas
Join me for an inspiring conversation with Robert Vels, CX leader at the Netherlands Enterprise Agency (RVO) and a key advocate for customer-centricit...
#42 AI for CX Leaders: Practical strategies you can’t ignore.
13 Jan 2025
Contributed by Lukas
In this insightful episode of CX Leadership Talks, hosts Nienke Bloem and Mia Liljeberg dive into the transformative role of AI in business and custom...
# 41 Set yourself up for success as a CX leader - A guided practice to envision a brilliant 2025
30 Dec 2024
Contributed by Lukas
Welcome to CX Leadership Talks, the podcast for customer experience leaders who are driving change, delivering results, and finding balance in their p...
#40 Reflections for the CX Leader – A Self-Audit of 2024
16 Dec 2024
Contributed by Lukas
Welcome to CX Leadership Talks, the podcast for customer experience leaders who are driving change, delivering results, and striving for balance in th...
#39 Understanding budget dynamics for CX leaders
02 Dec 2024
Contributed by Lukas
Welcome to another episode of CX Leadership Talks with your host, Nienke Bloem. In this episode, Nienke delves into the critical topic of budget manag...
#38 Personalized Customer Experience: The power of handwritten notes in a digital world
18 Nov 2024
Contributed by Lukas
Welcome to a new episode of CX Leadership Talks! In this episode, host Nienke Bloem is thrilled to welcome David Wachs, the visionary CEO and founder ...
#37 Why a call to action drives true change beyond words in CX
04 Nov 2024
Contributed by Lukas
Welcome back to another episode of CX Leadership Talks with your host, Nienke Bloem. In this episode, we dive into the art and science of crafting pow...
#36 Crafting impactful CX Stories: Four types of personal narratives
28 Oct 2024
Contributed by Lukas
In this captivating episode of CX Leadership Talks, your host Nienke Bloem explores the art of storytelling as a powerful tool for enhancing customer ...
#35 From CX Story Blueprint to impact: Crafting your CX leadership change narrative
21 Oct 2024
Contributed by Lukas
Welcome to a new episode of CX Leadership Talks, where Nienke Bloem CCXP helps CX leaders enhance their leadership abilities. This episode focuses on ...
#34 Discover why becoming the CRO is essential for your CX story's success
14 Oct 2024
Contributed by Lukas
Welcome to another insightful episode of the CX Leadership Talks podcast with your host, Nienke Bloem CCXP. This week, we're diving deep into the worl...
#33 The do’s and don’ts of Journey Orchestration with Cemantica’s CEO Eytan Hattem
07 Oct 2024
Contributed by Lukas
In this episode of CX Leadership Talks, guest Eytan Hattem, CEO at Cemantica, joins host Nienke Bloem to discuss the vital role of people in mapping c...
#32 Nine powerful and practical ideas to celebrate and engage the organization on Global CX Day
23 Sep 2024
Contributed by Lukas
Welcome to another new episode of "CX Leadership Talks"! Join host Nienke Bloem, while she dives into the vibrant world of Global CX Day. This episode...
#31 From Gratitude to Trust: Nurturing genuine connections and delight in Customer Experience with Avi Liran
09 Sep 2024
Contributed by Lukas
In this episode of CX Leadership Talks, host Nienke Bloem and guest Avi Liran delve into the significance of empathy, gratitude, and creating genuine ...
#30 World-Class CX Transformation: Navigate these 6 key elements for success with Roxie Strohmenger
26 Aug 2024
Contributed by Lukas
In this episode of CX Leadership Talks, Nienke Bloem hosts guest Roxie Strohmenger. They discuss the importance of leaders connecting with their human...
#29 All about the newest book for Advanced CX Leaders ‘Expierence Rules’ with Diane Magers
19 Aug 2024
Contributed by Lukas
In this episode of CX Leadership Talks, I had the pleasure of welcoming Diane Magers as my guest. We delved into the details of standardizing customer...
#28 Elevating Customer Experiences: how IT-business alignment transforms customer interactions
05 Aug 2024
Contributed by Lukas
In this episode of CX Leadership Talks, your host Nienke Bloem engages in a dynamic conversation with Maaike Verwer, a certified customer experience p...
#27 Stop engaging employees, start making work more human
22 Jul 2024
Contributed by Lukas
Welcome to CX Leadership Talks, where we explore the essence of human-centric leadership in the workplace. In today's episode, your host Nienke Bloem ...
#26 How to build your CX leadership knowledge and grow in authority, with Olga Potaptseva
10 Jul 2024
Contributed by Lukas
In this episode of CX Leadership Talks your host Nienke Bloem is joined by the inspiring consultant and CEO, Olga Potaptseva. Olga, a seasoned consult...
#25 Four ways to organize CX in the most effective ways, with Jim Tincher
24 Jun 2024
Contributed by Lukas
In this episode of CX Leadership Talks, host Nienke Bloem engages in a interesting conversation with customer experience expert Jim Tincher, CEO of He...
#24 6 Customer Feedback Strategies to engage every level of your organization with Medallia’s Judy Bloch
10 Jun 2024
Contributed by Lukas
Welcome to another insightful episode of CX Leadership Talks! The go-to podcast for CX leaders looking to elevate their strategies and inspire innovat...
#23 Exclusive Insights: 7 Key Learnings from CX Leaders Advance 2024 with Nienke Bloem
29 May 2024
Contributed by Lukas
Welcome to an insightful episode of CX Leadership Talks! Join host Nienke Bloem as she shares 7 key learnings from the CX Leaders Advance 2024 event i...
#22 Game On! Spice up your CX Workshops with gamification – and everything you want to know about the Customer Experience Game with Babs Asselbergs
13 May 2024
Contributed by Lukas
Welcome to the latest episode of CX Leadership Talks! The podcast where CX leaders come to level up their leadership game. Join host Nienke Bloem as s...
#21 Everything you always wanted to know about the International Customer Experience Awards, with Vuk Vukanovic
06 May 2024
Contributed by Lukas
Welcome to the latest episode of CX Leadership Talks! Join your hosts Nienke Bloem and Vuk Vukanovic as they dive into the essential aspects of the In...
#20 Three ways to put System 2 Thinking into practical use for CX Leadership
29 Apr 2024
Contributed by Lukas
Welcome to CX Leadership Talks, where we dive deep into the world of customer experience management and leadership. In this episode, our host Nienke B...
#19 Nine tips for driving impact through Closing the Loop
22 Apr 2024
Contributed by Lukas
Welcome back to the CX Leadership Talk podcast. In this episode, your host Nienke Bloem digs deep into the topic of ‘Closing the Loop’ in customer...
#18 Pioneering CX in pensions: Martijn van den Berg's blueprint for success
15 Apr 2024
Contributed by Lukas
Welcome to CX Leadership Talks, where we dive deep into the world of customer experience and leadership. In today's episode, we have a special guest, ...
#17 Crafting CX careers: Trends, traits, and triumphs with Jo van Riemsdijk, CX Recruitment Specialist
08 Apr 2024
Contributed by Lukas
Welcome to CX Leadership Talks, where we explore the world of Customer Experience leadership with top industry experts. In today's episode, host Nienk...
#16 Navigating the CX landscape: Strategies for successful leaders with CXPA’s CEO Greg Melia, CAE
01 Apr 2024
Contributed by Lukas
Welcome to CX Leadership Talks, where we explore the world of Customer Experience leadership with top industry experts. In today's episode, Nienke Blo...
#15 Powering CX with AI: Robbert Dijkstra's insights on leading the change
25 Mar 2024
Contributed by Lukas
Welcome to another episode of CX Leadership Talks! In this episode, Nienke Bloem engages in a fascinating conversation with Robbert Dijkstra, the foun...
#14 Entrepreneurial CX Leadership: A Conversation with Jeannie Walters
18 Mar 2024
Contributed by Lukas
Welcome to CX Leadership Talks, where we delve into the world of customer experience leadership and innovation. In this episode, Nienke Bloem is joine...
#13 Avoid these 5 mistakes in your CX Storytelling journey
11 Mar 2024
Contributed by Lukas
Welcome to the CX Leadership Talks, the podcast that delves deep into the world of customer experience leadership. In this episode, Nienke Bloem share...
#12 The CX Visionary: Bill Staikos on Redefining Experience Management
26 Feb 2024
Contributed by Lukas
In this episode of CX Leadership Talks we delved deep into our profession of customer experience management, discussing the limitations of relying sol...
#11 The Data-Driven CX Revolution: all Insights for you as a CX leader from Barry Wildhagen
19 Feb 2024
Contributed by Lukas
In this enlightening episode of CX Leadership Talks, we delve deep into the core of data management and its transformative impact on customer experien...
#10 Navigating the Year of the Wood Dragon: Education, Growth, and CX Leadership Choices
30 Jan 2024
Contributed by Lukas
In this episode, Nienke Bloem discusses the significance of the year of the wood dragon in relation to transformative energy, authority, and dignity, ...
#9 CX Culture Reimagined - Learnings from ’Diamond in the Rough’
09 Jan 2024
Contributed by Lukas
In this episode of CX Leadership Talks, we delve into the world of customer experience and leadership with a seasoned expert. Steven Van Belleghem. St...
#8 Elevating Business Impact: The Magic of CX Leadership and Design-Centric Approaches
12 Nov 2023
Contributed by Lukas
This episode of the CX Leadership Talks podcast Design methods and CX leadership are the topics. Krisztina Kanizsai is my guest and a multifaceted p...
#7 The huge opportunities of Leadership Events for you as a CX professional
29 Oct 2023
Contributed by Lukas
Welcome to the latest episode of CX Leadership Talks with me, Nienke Bloem. I apologize for the hiatus between episodes, as I took a much-needed break...
#6 Ian Golding: The Role of CX Leadership in Today’s World
10 Jul 2023
Contributed by Lukas
In this episode of the CX Leadership Talks Podcast, Nienke Bloem interviews Ian Golding, one of the worlds famous CX Specialists and fellow CCXP. Toge...
#5 How to make moments EPIC in CX: the best insights from the book ”The Power of Moments”
26 Jun 2023
Contributed by Lukas
In this episode of the CX Leadership Talks Podcast, Nienke Bloem discusses her insights on the book "The Power of Moments" and how to use these insigh...
#4 Edwin Koot, Allianz Benelux : Leadership Lessons: Stepping out of Your Comfort Zone for CX Success
04 Jun 2023
Contributed by Lukas
In this episode of CX Leadership Talks, Nienke Bloem interviews Edwin Koot, Manager Customer Experience & Analytics bij Allianz Benelux who shares...
#3 Seven strategies to boost your CX Leadership Authority and lead with success
24 May 2023
Contributed by Lukas
Hi Dear Listener, over the years I have learned that not many CX leaders believe they are a CX Authority. And if you don't believe that yourself, what...
#2 Why your customer experience program will fail - fab insights with Aleksandra Pilniak and Friederike Niehoff
16 May 2023
Contributed by Lukas
On this second episode of CX Leadership Talks we have two guests, both CX leaders and authors: Aleksandra Pilniak and Friederike Niehoff share their e...
#1 The three A’s of CX Leadership - The introduction of the Podcast CX Leadership Talks
16 May 2023
Contributed by Lukas
On this very first episode of CX Leadership Talks, our host Nienke Bloem, a CCXP (Certified Customer Experience Professional) with 20 years of corpora...