#52 Why every CX leader needs a mentor (Yes, even YOU!)

Welcome to a new solo episode of CX Leadership Talks! Today, Nienke Bloem CCXP dives into a topic that can transform your CX leadership journey: mentorship. With over 53 CX leaders mentored since 2020 through her Masterminds and individual mentoring programs, Nienke shares why having a mentor is not a luxury, but a real accelerator for your success as a CX leader, expert, or consultant. In this episode, you’ll learn: Why mentoring isn’t about fixing you - it’s about expanding you What can go wrong when you don't have a mentor How a mentor gives you fresh perspectives, strategic direction, and real accountability The 10 powerful elements a CX mentor can bring to your leadership journey The difference between internal and external mentors and why Nienke loves working with external mentors Common misconceptions about mentoring (and why it’s not just for struggling leaders) How mentoring can help you dream bigger, grow faster, and lead stronger Are you ready to grow your CX leadership impact? If you're curious about what mentoring with Nienke might look like, feel free to send us an email at [email protected] and we'll be happy to tell you all about it. Time stamped overview: 00:00 Mentorship for CX leaders 06:20 Power of mentorship 09:52 Guiding mentees in CX strategy 10:57 Accountability and overcoming procrastination 15:37 Value of real-life mentorship 17:15 Role models inspire bigger dreams 21:51 Seek mentorship for leadership growth 23:46 Share your episode review About Nienke: Nienke Bloem is often called the Customer Experience speaker in the blue dress.  She's a global CX thought leader, educator and a global keynote speaker who inspires audiences with best practices and proven methodologies. She leads a speaking practice, a CX game company and a training business; she breathes Customer Experiences and is author of two CX books. Her two-day Customer Experience Masterclass is known as the best program to prepare for your CCXP and she is the go-to person for CX leaders who want to advance their leadership and bring direct results from their Customer Experience transformation programs. Since 2020, she hosts a CX Leadership Masterminds program and helps leaders spice up their leadership and deliver an engaging CX Story including a solid CX Strategy. Besides, she is a modern-day pilgrim and found the parallel with leading customer centric transformations.  With her over 20 years of corporate experience, she speaks the business language. Her keynotes and education programs in Customer Experience are inspiring and hands-on. She is one of the few Recognized Training Partners of the CXPA and it is her mission to Make Customer Experience Work and help you deliver business results. Subscribe to her weekly CX Greetz to stay tuned.

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