CX Matters by Hello Customer
Episodes
Webinar. Beyond the Hype: GenAI in Customer Experience in 2026
15 Dec 2025
Contributed by Lukas
In this Hello Customer webinar, CEO Bram De Vos is joined by CTO Jonas Beullens for a blunt, practical conversation about AI in customer experience, a...
Webinar. Voice of Customer Intelligence: Using customer feedback to gain competitive advantage
15 Dec 2025
Contributed by Lukas
In this Hello Customer webinar, CEO Bram De Vos is joined by Michelle Stevens, course director at CXM Academy, for a no nonsense look at how to turn f...
Episode 3: When Customer Experience Delivers ROI
17 Nov 2025
Contributed by Lukas
In this episode of CX Matters, host Bram De Vos brings together two leading voices in customer experience: Michel Stevens and Horst Remes. Michel brin...
Episode 2: When in Doubt, Be Human — How Technology Amplifies Customer Centricity
17 Nov 2025
Contributed by Lukas
In this episode of CX Matters, host Bram De Vos sits down with Michel Stevens, one of the most respected voices in customer experience, to explore why...
Episode 1: The Myths of Customer Experience
14 Nov 2025
Contributed by Lukas
In the first episode of CX Matters, host Bram De Vos sits down with Horst Remes, founder and CEO of One Stone, to unpack the biggest myths that keep c...