RERUN "The one with the CX controversy" - Nic Zeisler E19

What's on your mind? Let CX Passport know...CX Passport is on Spring Break and heading to the mountains for a little skiing (actually snowboarding for the first time this year!) So to take a little break, I'm going to replay episode 19 with Nic Zeisler...the guest who definitely spends the most time in the mountains as compared to all my other guests. Enjoy...and CX Passport will be back next week!Oroginal show notes belowEpisode S1E19 welcomes Nic Zeisler of Zeisler Consulting http://zeislerconsulting.com/ and he’ll hit the controversy horn right off the top of the show. Find out why he’s telling companies they’re too focused on ROI. Nic challenges us to consider WHY we start customer experience work at all. Are we motivated for the right reasons? Nic tells why companies should stop trying to be Zappos...just be better than the DMV. We’ll talk about skiing in New Zealand and why it was important for both of us to make sure we flew on the 747 before she retires. He’s also the first guest that brought his own drink to the show’s First Class lounge. #respectHosted by Rick Denton, CX Passport, guides you through  a conversation on customer experience and travel. 

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