The one where he Disnefies Customer Retention - Vance Morris E208

What's on your mind? Let CX Passport know...🎤🎞️“The one where he Disnefies Customer Retention” with Vance Morris in CX Passport Episode 208🎧 What’s in the episode?...CHAPTERS0:00 Introduction: Welcoming Vance Morris1:34 The power of Disney’s systems in customer experience4:43 How systems create freedom for employees7:07 Applying big business lessons to small businesses10:16 Disnefying the mundane to create great experiences12:41 Turning a carpet cleaning business into a CX powerhouse13:39 Why Vance moved into coaching14:43 The cost of new customers vs. retaining existing ones17:25 College band life: Clamming to afford a hotel18:37 Marketing lessons from the band experience19:32 First Class Lounge23:41 The return to simplicity: Vance’s flip phone24:38 What price elasticity really means for CX26:53 How small businesses can justify higher prices29:19 Tactical steps to improve customer retention32:36 The power of personality in customer retention33:52 Where to connect with VanceIf you like CX Passport, I have 3 quick requests:✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com✅Leave a review on your favorite podcast appI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Web: deliverservicenow.com52 Ways To Wow Your Customers Without Breaking The Bank: wow52ways.com 

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