The one where he does B2B Customer Experience Better - Jim Tincher E85

What's on your mind? Let CX Passport know...🎤Find out how to do B2B in “The one where he does B2B Customer Experience Better” with Jim Tincher the author of “Do B2B Better” and Founder & CEO of Heart of the Customer in CX Passport episode 85 🎧 What’s in the episode?...✅Do B2B Better!🤗Hug your customers🤯Whaaaaa?! CX leaders who don't talk with customers?!🎉7 magic words to create impact in your CX initiatives🏃‍♀️Getting to actionable insights💡What REALLY matters to the customer🥰What does Customer Experience look like for a charitable organization?💭“But very few [CX Leaders] actually talked to a customer recently, which just blew me away. I asked people, “Well, when's the last time you talked to a customer?” “ Well, we did a survey last month.” “No, no, no, no, when's the last time you talked with a customer?” - JimHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:LinkedIn: www.linkedin.com/in/jimtincher“Do B2B Better” Book & Conference: www.dob2bbetter.comHeart of the Customer: heartofthecustomer.com

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