The one where he elevates – Wes Dudley, VP Customer Experience at Broad River Retail E132

What's on your mind? Let CX Passport know...🎤🎞️Bringing Customer Service to a new level in “The one where he Elevates” – with Wes Dudley, VP of Customer Experience at Broad River Retail in CX Passport E132🎧 What’s in the episode?...[00:00] Introduction[02:41] Applying AI to enhance customer experience[04:41] Onboarding and training to help equip people with AI[07:22] Ensuring that we don’t lose the human aspect of CX[13:11] Stepping into a new CX leader role[15:45] 1st Class Business Lounge[20:44] How to help equip the frontline to co-create customer experiences[26:37] Addressing challenges with buy-in from CX ideas[29:16] Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:LinkedIn: https://www.linkedin.com/in/wesdudley 

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