The one where he's curious...not judgmental - Tim Kyse, VP of Customer Experience at Openly E138

What's on your mind? Let CX Passport know...🎤🎞️Empowering agents AND customers in “The one where he's curious...not judgmental” – with Tim Kyse, Vice President of Customer Experience at Openly in CX Passport E138🎧 What’s in the episode?...[00:00] Introduction[02:56] Great customer experience results in insurance[05:28] Hiring both human and industry skills[08:38] Managing the pressures of customer support[12:58] Capturing customer insights – and acting on them[15:39] The impact of engagement whilst operating remotely[18:17] 1st Class Business Lounge[24:30] What drew Tim to Openly?[26:53] How is Openly using the current versions of AI?[30:10] What technology improvements would Tim like to prioritize with?[33:07] Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton "I believe the best meals are served outside and require a passport"Episode resources:LinkedIn: https://www.linkedin.com/in/tim-kyse 

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