The one where offboarding matters - Gary Marra CX #OpenToWork E190

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX #OpenToWork seeker in “The one where offboarding matters” with Gary Marra in CX Passport Episode 190🎧 What’s in the episode?...CHAPTERS0:00 Gary Marra's background in financial services1:19 Importance of customer experience in Gary's career3:12 High-profile client relationships and business impact6:12 Client retention and significance of offboarding10:12 Employee experience's effect on customer experience14:12 Onboarding large clients: best practices15:52 Gary's travel dreams and personal interests22:12 Employee experience's direct link to business results26:12 Gary's future plans and entrepreneurial ventures29:12 Final thoughts and contact informationIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Gary Marra LinkedIn: https://www.linkedin.com/in/gary-marra/Blog: www.marracxhub.comGary golf YouTube channel: https://www.youtube.com/@gforce41

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