The one where they sell smiles - April Obersteller E95

What's on your mind? Let CX Passport know...🎤True customer love in “The one where they sell smiles” with April Obersteller Director of Global Experience for woom in CX Passport episode 95🎧What’s in the episode?...👉Even startups need to focus on CX from the beginning🧑‍🌾When the founder picks up the customer service line while he's mowing the lawn🤯Wow! Turning off the customer support phone line?! ✌️"I love data and I love humans"💰Customer Experience creates tangible business result success💡Go beyond phrases and get REAL about investing in your employees👰You think your customer is hard? Try having brides as your events customer!Hosted by Rick Denton “I believe the best meals are served outside and require a passport”💭“It's incredible what happens when you just remind a person…I got you and we're going to figure this out…There's a lot of power that happens in that moment.” - AprilEpisode resources:woom web: woombikes.comSocial media: @woombikes on all platformsApril LinkedIn: www.linkedin.com/in/april-obersteller-1104

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