The one where they're curious about CX - Karl Sharicz E88

What's on your mind? Let CX Passport know...🎤Get back to the basics of Customer Experience in “The one where they're curious about CX” with Karl Sharicz of HorizonCX in CX Passport Episode 88🎧 What’s in the episode?👨‍🍳A return to CX fundamentals🔬So much awareness that CX is bad...but companies are still getting it wrong🛑Stop using the term call deflection🔨Equip your front line to do the right thing!👉Customer Experience leaders are responsible for connecting the dots from CX to $🎸The Smithereens!💭“Service is really delivered by frontline people. And I'll say in most cases, even in my experience, when I get to that real person, they want to do a good job. But they may be constrained by whatever systems they have the tools that they have in order to help them be successful.” - KarlHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:Email: [email protected]: horizoncx.comLinkedIn: linkedin.com/in/karlshariczMusic Museum of New England: www.mmone.org

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