"The one with a ‘More Than Perfect’ cruise experience” - Paul Rutter E49

What's on your mind? Let CX Passport know...🎤Discover the CX of the Seas in “The one with a ‘More Than Perfect’ cruise experience” with Paul Rutter in CX Passport episode 49🎧🚢The number 1 CX lesson learned from a career at sea🐶How a dog called Fraulein got Paul into the cruise industry🤑Loyalty so strong that customers book the next trip BEFORE the current trip is over🙈Oh...you'll hear about clothing optional cruises too🤯Try delivering great customer experience when you LIVE with your customers😲Try delivering great customer experience when you live with your CO-WORKERS🌏A global cast of employees delivering experiences for a global passenger setHosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Paul Rutter: www.linkedin.com/in/parutter/Website: www.paulrutterspeaks.comBooks: “You Can't Make This Ship Up: Business Strategies, Life Lessons, and True Stories from Forty Years at Sea”“Repeat Business Inc: The Business of Staying in Business

There are no comments yet.

Please log in to write the first comment.