The one with a new CX Sheriff in town - Amanda Ono E89

What's on your mind? Let CX Passport know...🎤Change is a coming in “The one with a new CX Sheriff in town” with Amanda Ono of Resolver in CX Passport episode 89🎧 What’s in the episode?👉It's not just steps and processes...change LEADERSHIP matters🙋‍♀️Am I building this process for me/the business or for the customer?❓What to do when a customer doesn't know what they want📢Name the change. Don't hide from it😊5 months backpacking in SE Asia...A smile and a laugh is universal🌊How do service teams keep up with rapidly evolving products?👩‍💼Customers still want a human!💭“I think you can automate certain things, you can process certain things. But at the end of the day, humans still buy from humans, they still partner with humans.” - Amanda Hosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:LinkedIn: www.linkedin.com/in/amandaonoWeb: resolver.com

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