The one with CSX (Customer SERVICE Experience) - Alex Mead E61

What's on your mind? Let CX Passport know...🎤If Customer Experience is so broken, what’s the one thing to fix it? Find out in “The one with CSX (Customer SERVICE Experience)” with Alex Mead in CX Passport episode 61🎧😣What's wrong with customer experience today?☝What’s the 1 thing to fix it?🧵Two main threads of Customer Experience🤬Customer SERVICE Experience (CSX) is still so broken😲Fixing parcel delivery when 1 in 5 deliveries (20%!) resulted in a phone call🚚Living the employee's experience to understand customer experience👀SHOW leaders the actual customer experience🌍The evolution of customer experience across 30+ countries😎Ah...Grand CaymanHosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources: Alex Mead: www.linkedin.com/in/alexmead/

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