The one with elephant level emotional intelligence – Sandra Thompson, Founder Ei Evolution E129

What's on your mind? Let CX Passport know...🎤🎞️The one with elephant level emotional intelligence – with Sandra Thompson, Founder of Ei Evolution in CX Passport E129🎧 What’s in the episode?...[00:00] Introduction[02:09] How Sandra first got into emotional intelligence[05:35] The theoretical versus practical aspect of EI[11:10] An example of customer experience that needed a great level of EI[18:54] Keeping the humanity aspect of customer experience and the service design[23:40] 1st Class Business Lounge[28:16] If you want to grow your EI skills, where do you get started?[32:01] How to help foster growth of EI in your own team[36:17] Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:Website:  www.eievolution.comLinkedIn: https://www.linkedin.com/in/cxeisandra/ Emotional Intelligence 2.0 (where you get the code and can measure your existing Ei levels): https://www.amazon.co.uk/Emotional-Intelligence-2-0-Travis-Bradberry/dp/0974320625 The Emotional Culture deck: https://www.ridersandelephants.com/the-emotional-culture-deck

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