“The one with Human to Human banking” - Aarthi Murali E52

What's on your mind? Let CX Passport know...🎤Don’t just talk customer centricity…DO IT in “The one with Human to Human banking” episode 52 with Aarthi Murali of M&T Bank🎧🥰Humans serving humans✅How can you get CX "Front to Back" in your company😲Muscat, Oman y'all! Oman!🛒Becoming the Wegmans of Banking🧐How do you deliver community-based CX...at scale?🤘Nic Z...your fave topic makes an appearance!🦉Your customers don't compare you to your industry...they compare you to ALL of their experiencesHosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Aarthi Murali: www.linkedin.com/in/aarthi-murali-0a6b90/M&T Bank: www3.mtb.com/

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