The one with profits through consistency - Tucker Wakabayashi E206

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX OpenToWork seeker in “The one with profits through consistency” with Tucker Wakabayashi in CX Passport Episode 206🎧 What’s in the episode?...CHAPTERS0:00 Introduction: Welcoming Tucker Wakabayashi2:35 Growing up in a CX-focused household5:17 Choosing customer experience as a career8:06 Lessons from frontline and back-of-house customer experience13:23 How customer retention drives business results17:03 First Class Lounge: Dream destinations and favorite foods20:49 Creating dual experiences for different customers23:26 What companies get wrong about customer experience26:47 What’s next for Tucker in CX28:36 Where to connect with TuckerIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Tucker LinkedIn: https://www.linkedin.com/in/tuckerwakabayashi/Dennis Wakabayashi’s CX Passport episode 68: https://www.buzzsprout.com/1736603/episodes/10653821

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