The one with Spotify Customer Service - Rajiv Vellodi VP Global Customer Service Spotify E145

What's on your mind? Let CX Passport know...🎤🎞️Customer Service for one of the world’s most visible brands “The one with Spotify Customer Service” with Rajiv Vellodi VP Global Customer Service Spotify in CX Passport Episode 145🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:29 What’s Rajiv’s top Spotify playlist?3:10 Global Customer Support at Spotify5:20 Blending GE, Hilton, Amazon career experience at Spotify10:36 Managing Global Customer Service for high visibility brand like Spotify15:15 Elevating and celebrating culture18:54 1st Class Lounge24:39 Key factors how Spotify chooses BPO partners31:45 Contact center as customer insight center at Spotify34:56 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”#customerservice #customerexperience #customer #improvecustomerexperience #customerserviceprocess #spotify #process #business #management #travel #bettercustomerservice #shorts

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