"The one with the 1% Diamond Insight" - Gürol Kurt E59

What's on your mind? Let CX Passport know...🎤Head to Turkey for some wise insight in “The one with the 1% Diamond Insight” CX Passport E59 Gürol Kurt🎧👉Don't focus on NPS. focus on experience🌍Variance in NPS scores across geographies💁‍♂️Retail Self service appetite vs desire for assistance across the globe☕Urban vs rural approach to Customer Experience in Turkey🔧Don't worry about the score. Close the loop!✌Being a global tourist is one of the most important paths to peace🤩What it's like to live in Turkey, one of the most sought after tourist destinations in the world👂How to hear customers' voices BEYOND the surveyHosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Website: alternacx.com/

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