The one with the 3 values - Michel Stevens E227

What's on your mind? Let CX Passport know...Michel Stevens believes technology should be boring... and that’s a compliment.In this episode of CX Passport, Michel shares how three core values — honesty, fairness, and trust — shape every decision in customer experience and leadership. From his start on the contact center floor to leading global teams, Michel reveals how calm technology and clear values drive better results.We talk about:👉Why “boring” tech is better tech👉The 3 values that guide great CX👉How fairness improves decision-making👉Building trust across global teams👉What honest leadership really looks likeCHAPTERS0:00 The Three-Part CX Value Equation0:18 Michel’s Unplanned Journey Into CX 4:18 Grocery Store Epiphany 6:21 Balancing Speed, Humanity, and Brand 10:38 Journalism Skills in CX 13:28 Creating Space for Curiosity 16:01 Lessons From European Business Culture 17:51 First Class Lounge 23:26 When Tech Gets Boring, It Gets Useful 26:34 Connecting Strategy to Tangible OutcomesGuest Links: 💼 LinkedIn: https://www.linkedin.com/in/michelstevens/#customerservice #customerexperience #customer #improvecustomerexperience #customerserviceprocess #process #business #management #travel #bettercustomerservice #podcast

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