The One With The AI Readiness Truth - Fred Stacey CEO Cloud Tech Gurus E218

What's on your mind? Let CX Passport know...🎤🎞️“The One With The AI Readiness Truth” with Fred Stacey CEO Cloud Tech Gurus in CX Passport Episode 218🎧 What’s in the episode?...CHAPTERS0:00 Introduction: Welcoming Fred Stacey1:30 Why every contact center is the same… and different4:46 What it takes to be AI-ready today7:39 The legacy tech trap vs. modern AI advantage11:11 People, process, and tech: The true AI readiness checklist13:40 How AI enhances human coaching17:14 Global travel and CX comparisons18:12 First Class Lounge: Athens, steak, and extra socks21:56 Should every company chase the Amazon AI model?25:15 AI gone wrong: Real risks beyond bad business28:32 Where to connect with FredIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Fred LinkedIn: https://www.linkedin.com/in/fredstaceyaincx/

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