The one with the biker CX - Rick Malsch E198

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX OpenToWork seeker in “The one with the biker CX” with Rick Malsch in CX Passport Episode 198🎧 What’s in the episode?...CHAPTERS0:00 Introduction to Rick Malsch, CX OpenToWork2:14 Why Customer Experience Matters to Rick Malsch4:33 Customer Engagement at Harley Davidson: Rentals and Training8:55 CX Passport Live: Amplifying Event Experiences10:06 Building Brand Loyalty Through Customer Engagement14:12 Listening to Customers to Improve CX Programs19:19 1st Class Lounge24:15 Four Key Areas Companies Miss in CX28:38 How Rick Malsch Helps Companies Overcome CX Challenges32:09 How to Connect with Rick MalschIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Rick Malsch LinkedIn: https://www.linkedin.com/in/rickmalsch/

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