The one with the BPO Brand Love- Jose Herrera E77

What's on your mind? Let CX Passport know...🎤Changing the BPO industry through employee experience and matching agents to brands they love in “The one with the BPO Brand Love” with Jose Herrera Co-Founder & CEO at Hire Horatio CX in CX Passport episode 77 🎧 What’s in the episode?...🧚‍♀️The disruptor's muse🔁Lack of consistency taking care of customers💗Matching BPO contact agents to the brands they love🤩Focus first on wowing employees👂A BPO partner as a source of VOC🌎Building your company in your homeland😎Why The Dominican Republic is a great place for businessHosted by Rick Denton “I believe the best meals are served outside and require a passport”💭“We focus first on wowing our employees, because in our experience, making sure that our employees are happy is also good for our customers.” - JoseEpisode resources:LinkedIn: www.linkedin.com/in/joseherrerapEmail: [email protected]: hirehoratio.com

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