The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179

What's on your mind? Let CX Passport know...🎤🎞️How to ACTUALLY create impact  “The one with the catalyst (not crusader)” with Megan Burns Founder Experience Enterprises in CX Passport Episode 179🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:26 Going from customer rhetoric to ACTION6:42 Different generations approach to technology 9:27 Don’t prove the ROI of CX?16:45 Experience leadership and change management21:51 1st Class Lounge23:44 Deliver tangible business value through customer experience28:33 Word Nerd Wednesday30:17 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Megan LinkedIn: https://www.linkedin.com/in/meganburns/Book Recommendation - The Catalyst: How to Change Anyone's Mind by Jonah Berger

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