"The one with the cultural heartbeat" Clinton Cohen E28

What's on your mind? Let CX Passport know...CX Passport heads to the African continent for the first time with Clinton Cohen of iContact.You’ll hear about how South Africa is exploding as a BPO destination. Learn about how the heart of the people of the South African culture provides a fantastic source of talent.Get to know about impact sourcing and how the provision of a living wage lifts not just the employee but the overall community. Let’s not stop there...learn about Plettenberg Bay with leaping whales and beautiful beaches. And find out just what the heck a Boerewors roll is!Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:Clinton Cohen: www.linkedin.com/in/erinsheehaniContact: www.icontactbpo.com/

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