"The one with the customer immersion" - Diane Magers E9

What's on your mind? Let CX Passport know...We get the chance to bask in the presence of CX wisdom on this episode of CX Passport. Diane Magers of Experience Catalysts sits down to talk CX & travel with host, Rick Denton.Learn why you should focus on MEASURES not METRICS. Explore a shift BACK to humanity. Hear how Heather of Southwest Airlines creates customer and employee centered innovation by immersing herself in the actual day to day of a customer. Would you spend hours sitting in airports...on purpose? Heather would!Oh...let's not forget hiking and wineries in New Zealand. Hosted by Rick Denton, CX Passport guides you through  a conversation on customer experience and travel.

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