The one with the Customer Profitability - Evan Klein, Founder & President Satrix Solutions E123

What's on your mind? Let CX Passport know...🎤🎞️Real, tangible profits from Customer Experience in “The one with the Customer Profitability” Evan Klein, Founder & President Satrix Solutions in CX Passport Episode 123🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:45 Customer experience epiphanies6:35 Triggers that move a company to focus on CX9:20 The path to profitability13:53 Doesn’t have to be a new process16:20 Scottsdale area travel secrets18:11 1st Class Lounge21:37 Employee engagement from voice of the customer24:40 Internal customer experience successes27:30 How to listen to the customer’s “voice”30:00 Contact info and closingIf you like CX Passport, I have 4 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Sign up for the weekly CX Passport newsletter www.cxpassport.com✅Leave a review on your favorite podcast site so others can find the show✅Share your thoughts about the episode in the comments Hosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:Company LinkedIn: https://www.linkedin.com/company/satrix-solutions-llc./Website: https://www.satrixsolutions.com/

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