“The one with the CX Goalkeeper” - Gregorio Uglioni E58

What's on your mind? Let CX Passport know...🎤Find out how the “beautiful game” and Customer Experience go hand in hand in “The one with the CX Goalkeeper” CX Passport E58 Gregorio Uglioni🎧⚽How does football (soccer) explain customer experience?🤝It's not about B2B or B2C...it's H2H🤩Mauritius. Hawaii. Need I say more?🥅All players have the same goal...scoring a goal...even if not every player actually scores it🤣Lies our parents tell us - Green Spaghetti✅What does REAL "Transformation" look like?👂GO. SIT. LISTEN. Get next to your front line🔨Fix the basics. Then think about the WOW experiences💭“ I think quite a lot of businesses are dreaming of having customers like fans.” - GregorioHosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.Episode resources:LinkedIn: www.linkedin.com/in/gregorio-uglioni/Website: www.cxgoalkeeper.comCX Goalkeeper Podcast: www.cxgoalkeeper.com/podcast

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