The One With The Empathy And The Spreadsheet - Vaishali Dialani E75

What's on your mind? Let CX Passport know...🎤Work both sides of your CX brain in “The One With The Empathy And The Spreadsheet” Vaishali Dialani Head of Customer Experience at NOW Money CX Passport episode 75🎧 What’s in the episode?...🧚‍♀️The muse behind her pivot to Customer Experience🧠The right and left brain of CX🦉You have to unlearn in order to learn🚫Avoiding the dumping ground of Customer Experience🔊Use the Customer's Tone of Voice inside your own company😲3rd generation Dubai born and raised!🧼Getting out of the bubble to deliver diverse customer experiences👍Making customer lives simpler & happierHosted by Rick Denton “I believe the best meals are served outside and require a passport”💭“You have to unlearn a lot of things to be able to learn” - VaishaliEpisode resources:Vaishali Dialani: www.linkedin.com/in/vaishalidialaniNow Money: nowmoney.me

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