The one with the handwritten note - Rick Elmore, CEO Simply Noted - E135

What's on your mind? Let CX Passport know...🎤🎞️“The one with the handwritten note” with Rick Elmore CEO Simply Noted in CX Passport Episode 135🎧 What’s in the episode?...🎧CHAPTERS0:00 Introduction2:33 Genesis of Simply Noted7:00 What if they know it’s a machine?9:36 Personal connection equals business results13:17 Overcoming resistance15:15 How his athletic career (NFL, y’all!) influences his corporate career17:33 1st Class Lounge22:10 Getting customer feedback26:00 Making high touch highly scalable28:14 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Simply Noted: https://simplynoted.comLinkedIn: https://www.linkedin.com/in/rick-elmore/

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