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CX Passport

The one with the posture of learning - Jeff Harrell E202

04 Feb 2025

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What's on your mind? Let CX Passport know...🎤🎞️This month’s CX OpenToWork seeker in “The one with the posture of learning” with Jeff Harrell in CX Passport Episode 202🎧 What’s in the episode?...CHAPTERS0:00 Introduction: Welcoming Jeff Harrell2:44 Why customer experience matters to Jeff5:24 Crafting relatable experiences with "Big Ass Runner"9:18 Building a podcast community through connection12:25 The power of feedback loops in content marketing16:28 Applying podcast lessons to CX and marketing17:30 First Class Lounge: Dream travel destinations24:20 Mistakes companies make in CX and marketing26:53 The importance of post-purchase experiences28:20 Jeff’s vision for his next content marketing role29:30 Closing thoughts and where to connect with JeffIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Jeff Harrell Instagram: jeffharrellyoJeff Harrell LinkedIn: https://www.linkedin.com/in/jeffrharrell/Big Ass Runner podcast: https://podcasts.apple.com/us/podcast/big-ass-runner-trail-running-podcast/id1524865074

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