The one with the resilience - Tabitha Dunn E212

What's on your mind? Let CX Passport know...🎤🎞️“The one with the resilience” with Tabitha Dunn in CX Passport Episode 212🎧 What’s in the episode?...CHAPTERS0:00 Introduction: Welcoming Tabitha Dunn2:12 CX around the world: Cultural nuance and customer individuality4:51 Reducing call volume the right way8:48 Building CX teams from the ground up11:08 Why frequency isn’t the best way to prioritize CX fixes12:52 How resilience powers effective CX leadership16:00 First Class Lounge: Family trips, French food, and sweet potato rebellion21:18 The future of CX and what leaders need to do now24:19 What’s next for Tabitha in customer experience25:12 Where to connect with TabithaIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Tabitha LinkedIn: https://www.linkedin.com/in/tabithadunn/

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