The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180

What's on your mind? Let CX Passport know...🎤🎞️Don’t focus on just one piece of the experience in “The one with the total experience” with Robby Cloninger Vice President of Consulting, Digital Experience for episode sponsor FPT Software in CX Passport Episode 180🎧 What’s in the episode?...CHAPTERS0:00 Introduction3:03 Digital transformation and breaking silos to improve experience9:31 Align internal and external communications15:17 Prioritizing customer experience in technology initiatives19:32 Cultural differences in CX and the importance of empathy in global initiatives22:14 1st Class Lounge27:18 Personalizing employee communications 33:55 Bridging the gap between tech and business leaders for customer experience36:45 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportThank you to FPT Software for your sponsorship of this episode.  Episode resources:FPT Software: https://fptsoftware.com/Robby Cloninger LinkedIn: https://www.linkedin.com/in/robbycloninger/Robby’s Information Week article: https://www.informationweek.com/it-leadership/the-benefits-of-unifying-digital-experiencesCX Passport Show Sponsorship Philosophy: https://bit.ly/cxpassportsponsorship

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