The one with the two hour design sprint - Teresa Cain Author Solving Problems in 2 Hours E142

What's on your mind? Let CX Passport know...🎤🎞️Only 2 Hours?!  “The one with the two hour design sprint” with Teresa Cain Author Solving Problems in 2 Hours in CX Passport Episode 142🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:18 Why is 2 Hour Sprint necessary4:30 Overcoming risks of 2 hour sprints6:10 Scoping the right challenge for a sprint8:00 Logistic tips for 2 hour sprints9:40 From Liberal Arts to UX and Design13:50 Product teams using contact center customer insights17:19 1st Class Lounge24:10 She was ChatGPT WAY before ChatGPT was cool28:05 Converting this to action…to business results30:23 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:2 Hour Design Sprints: https://www.2hourdesignsprints.com/LinkedIn: https://www.linkedin.com/in/cainteresa/Twitter: @DesignwithTCain#customerservice #customerexperience #design #sprint #designsprint #customer #improvecustomerexperience #customerserviceprocess #process #business #management #travel #bettercustomerservice

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