The one with the Voice of Service - Craig Stoss E92

What's on your mind? Let CX Passport know...🎤Find out what’s beyond Voice of the Customer in “The one with the Voice of Service” with Craig Stoss of PartnerHero in CX Passport episode 92🎧 What’s in the episode?...🚒You wouldn't use a Chatbot if your house was on fire would you? 😶Word of mouth...doesn't automatically mean there's value in the experience💾The Commodore 64 makes an appearance!✅The RIGHT way to set up a customer support function📣Voice of Service...one step above Voice of Customer🤟A new breed of BPO🥰We are ALL customers💭“It doesn't matter what part of the world in…you are you are consuming in some way. You are a customer and yet we experience that element of being a customer so differently.” - CraigHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:LinkedIn: linkedin.com/in/cstossCraig Twitter: @stossinsupport Partner Hero Web: partnerhero.comPartner Hero Twitter: @partnerhero

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