The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184

What's on your mind? Let CX Passport know...🎤🎞️B2B is just different y’all. It’s not what you think  “The one with yellow iron CX” with Lynn Daniel CEO at episode sponsor The Daniel Group in CX Passport Episode 184🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:06 Improving Dealer Network Experience with Customer Feedback4:55 The Role of Phone Surveys in Customer Experience8:00 Scalability and Digital Solutions9:35 Factors That Engage and Disengage Customers12:30 The Importance of Referral Activity15:00 Beyond Scores: Insights and Actions17:35 The Human Element in B2B Customer Experience19:35 1st Class Lounge24:35 The Importance of Referral Activity in B2B Marketing  27:00 Going Beyond Scores to Gain Customer Insights and Drive Action29:00 The Enduring Need for Human Interaction in B2B Customer Experience33:33 Contact info and closing✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportThank you to The Daniel Group for your sponsorship of this episode.  Episode resources:Lynn email: [email protected] Daniel Group: https://thedanielgroup.com/Listeners, read the EX4CX blog post on the philosophy for CX Passport sponsorshiphttps://www.ex4cx.com/blog

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