5 Customer Experience Trends for 2025 & Beyond

CX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2025. To run through them, he's joined by:Barry Cooper, President of NICE CX Max Ball, Principal Industry Analyst at Forrester ResearchBoth share their perspectives on each of the trends - as shared below:Trend 1 – Advancements In AI Will Turn Contact Centers Into Profit CentersTrend 2 – Contact Center Leadership Roles Will Become More Strategic and Stretch Beyond Customer SupportTrend 3 – Contact Centers Will Shift Investment from Human-Led Interactions to Reskilling the WorkforceTrend 4 – AI-Centric Customer Experience Benchmarks Come to the ForeTrend 5 – Businesses Will Shift AI Providers to Realize Immediate Business ValueMore on each of these trends is available within NICE's CX Trends for 2025 study. It also includes several more trends with expert analysis. Check it out here: https://get.nice.com/stateofcxAlternatively, to learn more about NICE's CX tech, visit: https://www.nice.com/Hosted by Charlie Mitchell, Senior Editor of CX Today News - Customer Experience Technology News #customerexperience #cx #niceFor more Customer Experience tech news, visit: https://www.cxtoday.com

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