CX Today

The Future of Customer Support Gets Visual – and Real

24 Dec 2025

Contributed by Lukas

Rhys Fisher sits down with Zac Scalzi, Director of Sales at Cobrowse, and Ian Roberts, Director of Care Operations & Technologies at Quicken Inc.T...

From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead

24 Dec 2025

Contributed by Lukas

What if the secret to CX success in 2026 isn’t more automation — but better orchestration between AI and people?In this exclusive interview hosted...

Why Government Contact Centers Are Embracing AI – And What Comes Next

17 Dec 2025

Contributed by Lukas

Inside the AI revolution reshaping citizen service – ComputerTalk’s Kyle Birker reveals what’s driving the shift and what comes next. In this C...

Who Leads the CCaaS Space in 2025?

17 Dec 2025

Contributed by Lukas

CX Today's Charlie Mitchell sits down with Zeus Kerravala, Principal Analyst at ZK Research, to explore the CCaaS providers that are leading the ...

Implementing Contact Center Copilots: 2degrees' Challenges, Lessons, and Best Practices

15 Dec 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts Wayne Anderson, General Manager of Digital Delivery at 2degrees. Anderson discusses how the popular telecoms p...

Why CX Leaders Are Tired of AI That Doesn’t Work

15 Dec 2025

Contributed by Lukas

How Enghouse is cutting through the AI noise and contact center clutter with real-world results In this CX Today exclusive, Deputy Editor Rhys Fisher...

Puzzel on AI's Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence

15 Dec 2025

Contributed by Lukas

From data silos to strategic insights - how Puzzel’s AI-driven platform turns talk into transformation.In this exclusive CX Today interview, Deputy ...

The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen - Tata Communications

15 Dec 2025

Contributed by Lukas

Watch host Christopher Carey sit down with Gaurav Anand, VP and Head of Customer Interaction Suite at Tata Communications, to explore one of the most ...

What If You Could Evaluate Every Customer Interaction? - CX Today News

11 Dec 2025

Contributed by Lukas

🔥 How AI and automation are transforming quality assurance and redefining CX performance measurement. In this episode, host Rhys Fisher sits down ...

The Truth About CCaaS Migrations

11 Dec 2025

Contributed by Lukas

Joseph Kelly, Solutions Architect at Miratech, shares a practical “lift and shine” mindset: transition what works, minimise disruption for agents ...

Why 95% of AI Pilots Fail – and How to Be the 5% That Wins

11 Dec 2025

Contributed by Lukas

Rhys Fisher sits down with Will Penn, Senior Sales Engineer at Puzzel, to unpack one of the most talked-about trends in customer experience: AI co-pil...

How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses

11 Dec 2025

Contributed by Lukas

Discover how Scorebuddy’s AI-driven QA is revolutionizing customer experience analytics — from spreadsheets to strategic insights. Introduction ...

NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event

01 Dec 2025

Contributed by Lukas

CX Today’s Charlie Mitchell sits down with Simon Broadbent, SVP UKI & SAIL at NiCE, to preview one of the contact center industry’s biggest ve...

Is Your Approach to Dirty Data Killing Your AI Implementation?

01 Dec 2025

Contributed by Lukas

Is your AI implementation struggling to deliver real value? The culprit could be dirty data. In this episode of CX Today, we explore the critical role...

80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision

01 Dec 2025

Contributed by Lukas

CCaaS solutions promise efficiency and scalability, but many tech specialists unknowingly make a few common but critical mistakes that lead to costly ...

The Future of Contact Center Technology: A Deep Dive

01 Dec 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts Richard Bassett, VP of CX & Automation at NiCE.The two discuss the evolution of contact center technology, ...

What If You Could Evaluate Every Customer Interaction?

01 Dec 2025

Contributed by Lukas

🔥 How AI and automation are transforming quality assurance and redefining CX performance measurement. In this episode, host Rhys Fisher sits down ...

From Feedback to Financial Impact – The ROI of Unified Experience Management

01 Dec 2025

Contributed by Lukas

How Unified Experience Management® Drives Real Business Results with Josie Gaeckle, SVP at SMG  Every CX leader is under pressure to deliver more th...

Hardware v Software: The Security Showdown Shaping the Future of Noise Cancellation

27 Nov 2025

Contributed by Lukas

In this discussion, host Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, for a no-nonsense deep-dive into one of the most overlooked ...

Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers

26 Nov 2025

Contributed by Lukas

As someone who has felt the pain of clunky handoffs and fuzzy diagnostics, I care about tools that make customer journeys clearer and kinder. Maestro ...

Why Mobile CX Is the New Power Move for Contact Centers

26 Nov 2025

Contributed by Lukas

👉 Discover how mobile-first strategies, powered by AI, are reshaping sales and service for modern contact centers. 🔥 In this discussion, host R...

The Platform Advantage: How Sprinklr Is Redefining CCaaS for the Next Era of CX

24 Nov 2025

Contributed by Lukas

The cloud contact-center market is crowded, and CX leaders are struggling to spot real differentiation. In this interview, Sprinklr’s VP of Product ...

Can You Distinguish Between This AI Voice Agent and a Real Person?! An Introduction into PolyAI

19 Nov 2025

Contributed by Lukas

Ever wondered if you’re speaking to a real person or an AI-powered voice agent? In this exclusive interview, CX Today sits down with PolyAI to expl...

Breaking Free from Cloud-Only CX Myths

06 Nov 2025

Contributed by Lukas

Rhys Fisher sits down with Miguel Marcos, VP of Operations at Enghouse, to unpack one of the most pressing debates in customer experience: Is cloud th...

How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses

06 Nov 2025

Contributed by Lukas

Rhys Fisher sits down with Derek Corcoran, CEO and Founder of Scorebuddy, to unpack how the world of Quality Assurance (QA) is being redefined by AI a...

How AI Is Revolutionizing Modern Contact Centers

05 Nov 2025

Contributed by Lukas

Inside Scorebuddy’s take on AI, data security, and tackling agent burnout in today’s evolving CX landscape. In this interview, Rhys Fisher, Deput...

UCaaS Meets CCaaS: Transforming Enterprise Communications

05 Nov 2025

Contributed by Lukas

Join Susie Harrison, Head of Content at CX Today, as she sits down with William Rubio, Chief Revenue Officer at CallTower, to explore the powerful con...

The Top Strategic Priorities for Customer Service Leaders

05 Nov 2025

Contributed by Lukas

CX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2025. To run through them, he's joined by:Gar...

Why Mobile CX Is the New Power Move for Contact Centers

05 Nov 2025

Contributed by Lukas

Discover how mobile-first strategies, powered by AI, are reshaping sales and service for modern contact centers. 🔥 In this discussion, host Rhys Fi...

Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences

04 Nov 2025

Contributed by Lukas

Predictive, generative, agentic... there are many forms of AI creeping into customer service. However, before boiling the ocean, contact centers shou...

NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025

04 Nov 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts Elizabeth Tobey, VP of Marketing at NiCE. After some friendly intros, the conversation quickly pivots to previ...

The Six Innovations Behind Cyara's Next-Gen Platform

04 Nov 2025

Contributed by Lukas

Cyara Unveils Game-Changing Platform: A Deep Dive with Christoph BörnerJoin Floyd March in this insightful conversation with Christoph Börner, as th...

How AI Is Revolutionizing Modern Contact Centers

04 Nov 2025

Contributed by Lukas

Inside Scorebuddy’s take on AI, data security, and tackling agent burnout in today’s evolving CX landscape. In this interview, Rhys Fisher, Deputy...

Why 95% of AI Pilots Fail – and How to Be the 5% That Wins

04 Nov 2025

Contributed by Lukas

In this discussion, host Rhys Fisher sits down with Will Penn, Senior Sales Engineer at Puzzel, to unpack one of the most talked-about trends in custo...

UCaaS Meets CCaaS: Transforming Enterprise Communications

03 Nov 2025

Contributed by Lukas

Join Susie Harrison, Head of Content at CX Today, as she sits down with William Rubio, Chief Revenue Officer at CallTower, to explore the powerful con...

Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing

03 Nov 2025

Contributed by Lukas

In this conversation, we explore the acquisition of Emodo by OneMagnify and dive into the major strategic shifts that follow. How will Emodo’s AI-dr...

The OneMagnify Approach to Mergers and Acquisitions

03 Nov 2025

Contributed by Lukas

OneMagnify is making waves in the digital transformation space, strategically acquiring companies to expand its capabilities and deliver cutting-edge ...

Are Contact Centers Outgrowing Traditional CRMs?

29 Oct 2025

Contributed by Lukas

Join CX Today's Floyd as he sits down with Martin Taylor, Co-founder and Deputy CEO of Content Guru, to explore why Customer Data Platforms (CDPs...

The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures

29 Oct 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.Five prominent CX analysts join the ...

The Gritty Truth About AI Voice Agents & Human Empathy

29 Oct 2025

Contributed by Lukas

In this interview, Deputy Editor Rhys Fisher sits down with Sharath Narayana, CEO and Co-Founder of Sanas, to unpack the challenges and opportunities ...

Where Does Customer Journey Mapping Go Wrong? (And How to Fix It) - Mitel & CULTIVATE

29 Oct 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts a conversation about how mapping out customer service experience and uniting the team around those maps. To dig...

AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers

28 Oct 2025

Contributed by Lukas

Tom Eggemeier and Jonathan Barouch unpack the AI-first contact center revolution—and why the real disruption is only just beginning.🎙️ Introduc...

Where Should My Contact Center Invest In AI? This Test Will Tell You

28 Oct 2025

Contributed by Lukas

CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral, to discuss the company's new AI Maturity Ass...

The Latest on Thoma Bravo Rolling Up Verint, Salesforce's Acquisition Streak, & More

28 Oct 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.Five prominent CX analysts join the ...

How CX Leaders Can Win in a Hyper-Dynamic Market

28 Oct 2025

Contributed by Lukas

Enghouse VP of Sales, Paul Stanczak, reveals practical strategies to navigate customer experience challenges and maximize ROI in a fast-changing lands...

Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers

28 Oct 2025

Contributed by Lukas

In a rapidly evolving CX landscape, Sabio is making bold moves to prove that measurable customer experience gains are possible in an AI-driven world.I...

AI’s New Role: From Job Threat to Agent Co-Pilot

28 Oct 2025

Contributed by Lukas

AI isn’t here to replace contact center agents — it’s here to help them thrive. In this exclusive CX Today interview, Deputy Editor Rhys Fisher ...

Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)

28 Oct 2025

Contributed by Lukas

CX Today's Charlie Mitchell introduces a rundown of everything Content Guru, a prominent global contact center provider.And who better to have th...

From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery

28 Oct 2025

Contributed by Lukas

In this episode of CX Today, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower, and Joe Bigio, SVP of CCaaS, CX, and...

Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI

28 Oct 2025

Contributed by Lukas

Many businesses have poured millions into AI, only to walk away with broken promises and frustration. That’s why this conversation with Miratech’s...

What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine

28 Oct 2025

Contributed by Lukas

CX Today’s Charlie Mitchell welcomes Janet Vito, SVP of Marketing at Cyara.The pair explore Pulse 360, Cyara’s CX Assurance engine that proactivel...

Redefining AI with Empathy & Agent Empowerment - Graia

28 Oct 2025

Contributed by Lukas

How Graia is tackling the $75B empathy gap in customer experience. In this interview, CX Today Deputy Editor Rhys Fisher sits down with Sahil Rekhi, C...

Cyber Acoustics Declares War on Outdated Headsets with Agent Assist - CX Today News

27 Oct 2025

Contributed by Lukas

A new era for contact center training and live support – minus the analog mess. In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with...

Don’t Call It a Bot: Agentic AI Is the New Frontline

27 Oct 2025

Contributed by Lukas

🎯 Why agentic AI isn't just smarter — it's a game-changer for the contact center.The AI revolution in customer experience is moving fas...

ComputerTalk Tackles the Compliance Crunch: Data Protection That Doesn’t Break CX - CX Today News

27 Oct 2025

Contributed by Lukas

How ComputerTalk is embedding trust, transparency, and airtight security into the customer experience. In this CX Today interview, Deputy Editor Rhys ...

Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru

27 Oct 2025

Contributed by Lukas

Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO o...

XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX

23 Oct 2025

Contributed by Lukas

From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. ...

Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform

23 Oct 2025

Contributed by Lukas

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by four prominent CX analysts t...

IT Now Calls the Contact Center AI Buying Shots: So What? - Cyara

22 Oct 2025

Contributed by Lukas

CX Today’s Charlie Mitchell hosts a deep-dive discussion into how AI is reshaping contact center procurement, and how businesses can boost their cus...

Sabio On Agentic AI: Why the Future of Contact Centers Is More Human Than You Think

22 Oct 2025

Contributed by Lukas

Stuart Dorman breaks down how agentic AI can supercharge CX without losing the human touch. In this CX Today interview, Deputy Editor Rhys Fisher sit...

Cisco’s Agentic AI: The Future of Contact Centers

22 Oct 2025

Contributed by Lukas

As someone who has spent hours waiting in contact center queues, I’m excited to see how Cisco is rewriting the CX playbook with agentic AI. At Enter...

Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers

22 Oct 2025

Contributed by Lukas

As someone who’s felt the pain of clunky handoffs and fuzzy diagnostics, I care about tools that make customer journeys clearer and kinder. Maestro ...

Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles? - CX Today News

21 Oct 2025

Contributed by Lukas

Recognizing this, CX Today's Charlie Mitchell hosted Jay Patel, SVP & GM of Webex Customer Experience Solutions at Cisco, to dig deeper. Duri...

The Future of Work: Managing a Blended AI and Human Workforce

21 Oct 2025

Contributed by Lukas

CX Today's Head of Content Susie Harrison hosts Cognigy's VP Marketing, Alan Ranger. With Cognigy’s recent launch of their Agent Ops plat...

How XCALLY Is Making AI Work in the Real World of CX

21 Oct 2025

Contributed by Lukas

In this CX Today exclusive, Giuseppe Careri, Chief Technology Officer at XCALLY sits down with Deputy Editor Rhys Fisher, to explore the real-world im...

Deflection Is NOT a Contact Center AI Strategy. This Is.

20 Oct 2025

Contributed by Lukas

CX Today’s Charlie Mitchell hosts Matt Clare, VP of Product Marketing at UJET.The duo explores changing contact center metrics, AI, and orchestratio...

The Latest on ServiceNow AI Experience, Qualtrics' $6.75MN PG Forsta Acquisition, & More

16 Oct 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts a panel customer experience analysts to discuss the latest headlines shaking up the space.This month’s lineup...

Analyzing the Gartner Magic Quadrant for CCaaS 2025

16 Oct 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts a deep-dive discussion into the Gartner Magic Quadrant for CCaaS 2025.Joining him for this conversation are two...

The Webex Contact Center: 5 Capabilities You Won't Find Elsewhere

16 Oct 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts Shelly Kramer, President & CEO at Kramer & Company, to deep dive on the Webex Contact Center. Cisco&apo...

Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)

29 Aug 2025

Contributed by Lukas

CX Today's Charlie Mitchell introduces a rundown of everything Content Guru, a prominent global contact center provider.And who better to have th...

The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures

07 Aug 2025

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.Five prominent CX a...

Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys

15 Jul 2025

Contributed by Lukas

CX Today's Charlie Mitchell introduces the latest trending news from across the customer experience space.He's joined by four prominent CX a...

Big CX Update: Cyara

30 Jun 2025

Contributed by Lukas

In this edition of the Big CX Update, Floyd March sits down with Rishi Rana, CEO of ‪Cyara.Rishi shares his journey in the industry, how Cyara appro...

NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event

27 Jun 2025

Contributed by Lukas

CX Today’s Charlie Mitchell sits down with Simon Broadbent, SVP UKI & SAIL at NiCE, to preview one of the contact center industry’s biggest ve...

The Next Generation Virtual Agent: An Inside Look

26 Jun 2025

Contributed by Lukas

CX Today’s Charlie Mitchell hosts Jodi Reuven, a Senior Product Marketing Manager at Zoom. The duo offers a deep dive into Zoom’s next-generation...

RingCentral Shares All on RingCX Early Successes, Latest Innovations, & Roadmap

26 Jun 2025

Contributed by Lukas

After years of circling the CCaaS space, RingCentral is carving out a position with RingCX, a platform aimed at simplifying contact center deployments...

80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision

19 Jun 2025

Contributed by Lukas

CCaaS solutions promise efficiency and scalability, but many tech specialists unknowingly make a few common but critical mistakes that lead to costly ...

Customer Contact Week 2025: A Preview of the World's Largest Contact Center Event

02 Jun 2025

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Mario Matulich, President of the Customer Management Practice.Matulich discusses what to expec...

Why Does Traditional CCaaS Pricing Need to Evolve?

29 May 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts a conversation about the different CCaaS pricing models available to contact centers.To weigh up the pros and c...

ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX

15 May 2025

Contributed by Lukas

In this CX Today interview, Deputy Editor Rhys Fisher sits down with Jennifer Sutcliffe, Vice President of Operations and Control at ComputerTalk, for...

Cyber Acoustics Declares War on Outdated Headsets with Agent Assist

13 May 2025

Contributed by Lukas

A new era for contact center training and live support – minus the analog mess.In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with ...

XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX

25 Apr 2025

Contributed by Lukas

From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. ...

Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru

22 Apr 2025

Contributed by Lukas

Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO o...

Revolutionizing CX Uncovering Hidden Opportunities in the Evolving Landscape

15 Apr 2025

Contributed by Lukas

In this interview, Miratech's Matthew Ainsworth dives deep into the current state of CX and the dynamic opportunities emerging in this rapidly ev...

Scorebuddy's CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)

07 Apr 2025

Contributed by Lukas

Join Rhys Fisher as he sits down with Derek Corcoran, the CEO and Founder of Scorebuddy, a leading vendor in the quality assessment space.Derek shares...

Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push

04 Apr 2025

Contributed by Lukas

Watch on YouTube.In this episode of our Salesforce Update, CX Today's Floyd March hosts two expert customer experience analysts to discuss the la...

Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform

03 Apr 2025

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by four promin...

The Future of Work: Managing a Blended AI and Human Workforce

31 Mar 2025

Contributed by Lukas

CX Today's Head of Content Susie Harrison hosts Cognigy's VP Marketing, Alan Ranger. With Cognigy’s recent launch of their Agent Ops plat...

Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

31 Mar 2025

Contributed by Lukas

 AI is the talk of the contact center town, promising to fundamentally change the nature of companies and consumers interact.Recognizing this, CX Tod...

Big CX Update: Miratech

27 Mar 2025

Contributed by Lukas

 CX Today's Head of Content Susie Harrison hosts Matthew Ainsworth, Chief Revenue Officer at Miratech, for a deep dive into his professional bac...

Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score

27 Feb 2025

Contributed by Lukas

Watch on YouTube.In this episode of our Salesforce Update Show, CX Today's Charlie Mitchell hosts three expert customer experience analysts to di...

Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX

27 Feb 2025

Contributed by Lukas

Discover how real-time translation, accent smoothing, and AI-powered agents are redefining customer service.Join Rhys Fisher, Deputy Editor at CX Toda...

Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)

25 Feb 2025

Contributed by Lukas

In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Thor Mitskog, CEO of Cyber Acoustics, to discuss how the company is t...

The Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for You

25 Feb 2025

Contributed by Lukas

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five prominent CX analysts t...

Key Takeaways from Cisco Live 2025 EMEA

19 Feb 2025

Contributed by Lukas

Watch on YouTube.Join CX Today's Floyd March and Zeus Kerravala, Principal Analyst at ZK Research, as they explore the key takeaways from Cisco L...

Krisp's Game-Changer: Live Speech Translation That’s Reshaping Contact Centers

19 Feb 2025

Contributed by Lukas

In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Anthony Canoso, Head of Customer Experience at Krisp, to discuss a gr...

Contact Center Trends for 2025: What's Hot and What's Not?

12 Feb 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts Simon Adnett, VP of Sales - UK&I / EMEA at Enghouse Interactive. We introduce a host of contact center tren...

Big CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & Microsoft

30 Jan 2025

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by six promine...

The Role of Acoustic Technology in the Modern Contact Center

28 Jan 2025

Contributed by Lukas

In this engaging discussion, Rhys Fisher, Deputy Editor of CX Today, chats with Thor Mitskog, President of Cyber Acoustics, to explore the evolving ro...

Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

27 Jan 2025

Contributed by Lukas

CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative.The pair discuss Talkative's GenAI Chatbot and the wider role...