CX Today
Episodes
The Agentic Train Has Arrived! AI Agents and their Role in CX - Content Guru
02 Apr 2026
Contributed by Lukas
The agentic AI era has arrived, and customer experience is leading the charge. But what does that actually mean for enterprises trying to plan, priori...
The 2026 Compliance Survival Guide: Demystifying the EU AI Act
26 Mar 2026
Contributed by Lukas
In this episode, Rob Wilkinson is joined by Steve Blood, VP of Market Intelligence at Five9, and Martyn Redstone, a consultant specialising in AI regu...
Inside Agentforce Contact Center: The New "AI Plus Human" Workforce
26 Mar 2026
Contributed by Lukas
If your AI agent fails, customers escalate to a human and you “pay double.” In this CX Today interview, Gautam Vasudev, SVP Agentforce Contact Cen...
Cutting Through the AI Hype: Here's How to Actually Measure What Matters
26 Mar 2026
Contributed by Lukas
Rhys Fisher, Associate Editor at CX Today, sits down with Rémi Guinier, Head of AI Product at Diabolocom, to tackle one of the most pressing challeng...
Adobe’s CEO Is Out – What Will Happen to the CX Empire He Built?
17 Mar 2026
Contributed by Lukas
In this discussion, host Rhys Fisher, Associate Editor at CX Today, sits down with Liz Miller, VP and Principal Analyst at Constellation Research, for...
AI Hype vs Customer Reality: The State of CX in 2026
16 Mar 2026
Contributed by Lukas
If you think you understand what customers expect in 2026… this conversation might surprise you.In this episode, Rob Wilkinson sits down with custom...
60-70% of Your Contact Center Calls Could Already Be Handled by AI. So Why Aren't They?
12 Mar 2026
Contributed by Lukas
Simon Leyland on $50k MDF, agentic AI in the contact center, and why “bold and fast” is the only strategy that makes sense in 2026. In this discu...
Human-First AI: Why SMBs Should Rebalance, Not Replace
10 Mar 2026
Contributed by Lukas
A recent Gartner report suggests that by 2030, generative AI could cost more per customer interaction than a live human agent. What does that mean for...
Stop Chasing AI Hype and Start Delivering Real Outcomes
10 Mar 2026
Contributed by Lukas
Rhys Fisher, Associate Editor at CX Today, sits down with Kevin McGachy, Head of Solutions at Sabio, to cut through the AI noise that's plaguing ...
Why “Bolt-On AI” Is Killing CX ROI
06 Mar 2026
Contributed by Lukas
AI may be everywhere in customer experience, but according to Bloomreach CEO and Co-Founder Raj De Datta, much of it still falls short of delivering r...
Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences
05 Mar 2026
Contributed by Lukas
In an era where data breaches are daily headlines, how a company handles a mistake matters more than the mistake itself. Brad Anderson, President of P...
California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels
27 Feb 2026
Contributed by Lukas
Francesca Roche sits down with Sarah Bruno, a Partner in the Emerging Technologies Group at Reed Smith, to discuss the recent investigative sweep by...
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
25 Feb 2026
Contributed by Lukas
Ali Sarrafi, CEO and Founder of Kovant, explains why public AI agent platforms expose credentials, lack controls, and attract bad actors.Thanks for ...
Command, Not Control: Surviving Social CX Without Losing Your Soul - Sprinklr
25 Feb 2026
Contributed by Lukas
Customers don’t complain in private anymore. They post. They tag. They amplify. And they expect a response before the next refresh.In this CX Today ...
Human In The Loop Is Becoming CX’s New Skills Crisis
23 Feb 2026
Contributed by Lukas
Human in the loop is quickly moving from an AI buzzword to a real operating requirement for customer experience teams.In this episode of Human in the ...
Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack
17 Feb 2026
Contributed by Lukas
Sumant Mauskar explains how AI-powered voice fraud is attacking contact centers at scale, why the NICE integration matters, and what bi-directional tr...
The Future of RetailWork: Inside Traxlo’s AI-Driven Task Model
17 Feb 2026
Contributed by Lukas
In this interview with Paul Vezelis, Co-Founder and CEO of Traxlo, we explore how the platform’s pay-per-task model is reshaping retail operations, ...
Why Customer Service Experience Is Getting Worse (and How Leaders Can Fix It)
16 Feb 2026
Contributed by Lukas
In this interview, he explains why service is slipping despite heavy investment, where AI helps (and where it doesn’t), and the practical steps lead...
No Breach, Real Risk: The Data Privacy Threats CX Leaders Can’t Ignore
12 Feb 2026
Contributed by Lukas
When headlines scream "data leak" but companies claim "no breach," customers are left confused—and trust takes a hit. In this ...
AI Hype Is Over – Now Contact Centers Need Results
12 Feb 2026
Contributed by Lukas
In this CX Today interview, Associate Editor, Rhys Fisher, speaks with Sundeep Boughan, Director of Sales Engineering at Puzzel, to unpack findings fr...
Modernizing the Contact Center with AI: Rebecca Wettemann on Rethinking Metrics, Handoffs, and Agent Experience
10 Feb 2026
Contributed by Lukas
In this CX Today interview, Valoir Principal Rebecca Wettemann explains why time-based metrics like AHT and FCR need a rethink—and what leaders shou...
Are AI Layoffs Breaking Customer Experience?
09 Feb 2026
Contributed by Lukas
In this discussion, CX Today’s Rhys Fisher speaks with Jim Eckes, Founder of TieTechnology, about the growing backlash against AI-first customer ser...
The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers
04 Feb 2026
Contributed by Lukas
Rhys Fisher sits down with James Hughes, VP of Solutions at Sabio, to explore what’s really happening behind the scenes of AI’s rapid rise in the ...
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
03 Feb 2026
Contributed by Lukas
Find out why leaders are rushing into AI under pressure from boards, competitors, and vendors, often without truly understanding how it works or put...
The Death of Hold Music Why Waiting on the Line Is Over - Zendesk
03 Feb 2026
Contributed by Lukas
Waiting on hold has become a cultural meme for a reason. People now experience “instant” everywhere else, food deliveries, banking, streaming. So ...
Redundancy Without Waste: The Smarter UCaaS and POTS-Dependent Devices Backup Strategy - Tango Networks
28 Jan 2026
Contributed by Lukas
In this interview, Kristian McCann speaks with Lathan Lewis, Head of Products at Tango Networks, about a challenge every IT leader faces: keeping comm...
Who's Really Calling? The Rise of AI Customers - TTEC Digital
27 Jan 2026
Contributed by Lukas
For years, the CX industry has obsessed over deploying AI to serve customers better. But a seismic shift is already underway and most contact centers ...
Who's Really Calling? The Rise of AI Customers - TTEC Digital
22 Jan 2026
Contributed by Lukas
For years, the CX industry has obsessed over deploying AI to serve customers better. But a seismic shift is already underway and most contact centers ...
Big CX Update: How Tata Communications Is Transforming Customer Interactions with AI
21 Jan 2026
Contributed by Lukas
In this episode of CX Today, host Christopher Carey sits down with Gaurav Anand, Global Head of Customer Interaction Suite at Tata Communications, to ...
Sabio Gets Real About WFM: Why Spreadsheets Are Killing CX Strategy
19 Jan 2026
Contributed by Lukas
Rhys Fisher, Associate Editor at CX Today, sits down with Scott Doherty, WFM Consultant at Sabio, to unpack how workforce management has evolved from ...
The Hidden Cost of Doing Nothing: What Legacy Systems Really Cost CX Leaders
19 Jan 2026
Contributed by Lukas
Steve Blood, VP of Market Intelligence at Five9, exposes the hidden dangers lurking within legacy contact center systems. While many CX leaders view m...
The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily - Operata
14 Jan 2026
Contributed by Lukas
Modern contact centres have become fragile ecosystems—cloud platforms, Voice AI, IVRs, CRMs, and third-party APIs all owned by different teams and v...
Beyond AI-Enhanced – What It Really Means to Be AI-Native
13 Jan 2026
Contributed by Lukas
Rob Scott sits down with Jami Ferguson, VP of Product at SMG, to explore what it truly means to be an AI native organization. Far from surface-level a...
Trustworthy AI Without the Black Box - Diabolocom
08 Jan 2026
Contributed by Lukas
How clarity, sovereignty, and small-model precision are reshaping AI for 2026. In this discussion, host Rhys Fisher sits down with James Scott, Senio...
The Webex Contact Center: 5 Capabilities You Won't Find Elsewhere - Cisco Webex
07 Jan 2026
Contributed by Lukas
CX Today's Charlie Mitchell hosts Shelly Kramer, President & CEO at Kramer & Company, to deep dive on the Webex Contact Center.Cisco&apos...
The Call That Cost a Fortune - Cyara
30 Dec 2025
Contributed by Lukas
Every CX leader's nightmare: the one call that went catastrophically wrong.In this eye-opening interview, Rob Scott sits down with Clayton Lougé...
The Future of Customer Support Gets Visual – and Real
24 Dec 2025
Contributed by Lukas
Rhys Fisher sits down with Zac Scalzi, Director of Sales at Cobrowse, and Ian Roberts, Director of Care Operations & Technologies at Quicken Inc.T...
From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead
24 Dec 2025
Contributed by Lukas
What if the secret to CX success in 2026 isn’t more automation — but better orchestration between AI and people?In this exclusive interview hosted...
Why Government Contact Centers Are Embracing AI – And What Comes Next
17 Dec 2025
Contributed by Lukas
Inside the AI revolution reshaping citizen service – ComputerTalk’s Kyle Birker reveals what’s driving the shift and what comes next. In this C...
Who Leads the CCaaS Space in 2025?
17 Dec 2025
Contributed by Lukas
CX Today's Charlie Mitchell sits down with Zeus Kerravala, Principal Analyst at ZK Research, to explore the CCaaS providers that are leading the ...
Implementing Contact Center Copilots: 2degrees' Challenges, Lessons, and Best Practices
15 Dec 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts Wayne Anderson, General Manager of Digital Delivery at 2degrees. Anderson discusses how the popular telecoms p...
Why CX Leaders Are Tired of AI That Doesn’t Work
15 Dec 2025
Contributed by Lukas
How Enghouse is cutting through the AI noise and contact center clutter with real-world results In this CX Today exclusive, Deputy Editor Rhys Fisher...
Puzzel on AI's Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
15 Dec 2025
Contributed by Lukas
From data silos to strategic insights - how Puzzel’s AI-driven platform turns talk into transformation.In this exclusive CX Today interview, Deputy ...
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen - Tata Communications
15 Dec 2025
Contributed by Lukas
Watch host Christopher Carey sit down with Gaurav Anand, VP and Head of Customer Interaction Suite at Tata Communications, to explore one of the most ...
What If You Could Evaluate Every Customer Interaction? - CX Today News
11 Dec 2025
Contributed by Lukas
🔥 How AI and automation are transforming quality assurance and redefining CX performance measurement. In this episode, host Rhys Fisher sits down ...
The Truth About CCaaS Migrations
11 Dec 2025
Contributed by Lukas
Joseph Kelly, Solutions Architect at Miratech, shares a practical “lift and shine” mindset: transition what works, minimise disruption for agents ...
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
11 Dec 2025
Contributed by Lukas
Rhys Fisher sits down with Will Penn, Senior Sales Engineer at Puzzel, to unpack one of the most talked-about trends in customer experience: AI co-pil...
How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses
11 Dec 2025
Contributed by Lukas
Discover how Scorebuddy’s AI-driven QA is revolutionizing customer experience analytics — from spreadsheets to strategic insights. Introduction ...
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
01 Dec 2025
Contributed by Lukas
CX Today’s Charlie Mitchell sits down with Simon Broadbent, SVP UKI & SAIL at NiCE, to preview one of the contact center industry’s biggest ve...
Is Your Approach to Dirty Data Killing Your AI Implementation?
01 Dec 2025
Contributed by Lukas
Is your AI implementation struggling to deliver real value? The culprit could be dirty data. In this episode of CX Today, we explore the critical role...
80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision
01 Dec 2025
Contributed by Lukas
CCaaS solutions promise efficiency and scalability, but many tech specialists unknowingly make a few common but critical mistakes that lead to costly ...
The Future of Contact Center Technology: A Deep Dive
01 Dec 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts Richard Bassett, VP of CX & Automation at NiCE.The two discuss the evolution of contact center technology, ...
What If You Could Evaluate Every Customer Interaction?
01 Dec 2025
Contributed by Lukas
🔥 How AI and automation are transforming quality assurance and redefining CX performance measurement. In this episode, host Rhys Fisher sits down ...
From Feedback to Financial Impact – The ROI of Unified Experience Management
01 Dec 2025
Contributed by Lukas
How Unified Experience Management® Drives Real Business Results with Josie Gaeckle, SVP at SMG Every CX leader is under pressure to deliver more th...
Hardware v Software: The Security Showdown Shaping the Future of Noise Cancellation
27 Nov 2025
Contributed by Lukas
In this discussion, host Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, for a no-nonsense deep-dive into one of the most overlooked ...
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
26 Nov 2025
Contributed by Lukas
As someone who has felt the pain of clunky handoffs and fuzzy diagnostics, I care about tools that make customer journeys clearer and kinder. Maestro ...
Why Mobile CX Is the New Power Move for Contact Centers
26 Nov 2025
Contributed by Lukas
👉 Discover how mobile-first strategies, powered by AI, are reshaping sales and service for modern contact centers. 🔥 In this discussion, host R...
The Platform Advantage: How Sprinklr Is Redefining CCaaS for the Next Era of CX
24 Nov 2025
Contributed by Lukas
The cloud contact-center market is crowded, and CX leaders are struggling to spot real differentiation. In this interview, Sprinklr’s VP of Product ...
Can You Distinguish Between This AI Voice Agent and a Real Person?! An Introduction into PolyAI
19 Nov 2025
Contributed by Lukas
Ever wondered if you’re speaking to a real person or an AI-powered voice agent? In this exclusive interview, CX Today sits down with PolyAI to expl...
Breaking Free from Cloud-Only CX Myths
06 Nov 2025
Contributed by Lukas
Rhys Fisher sits down with Miguel Marcos, VP of Operations at Enghouse, to unpack one of the most pressing debates in customer experience: Is cloud th...
How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses
06 Nov 2025
Contributed by Lukas
Rhys Fisher sits down with Derek Corcoran, CEO and Founder of Scorebuddy, to unpack how the world of Quality Assurance (QA) is being redefined by AI a...
How AI Is Revolutionizing Modern Contact Centers
05 Nov 2025
Contributed by Lukas
Inside Scorebuddy’s take on AI, data security, and tackling agent burnout in today’s evolving CX landscape. In this interview, Rhys Fisher, Deput...
UCaaS Meets CCaaS: Transforming Enterprise Communications
05 Nov 2025
Contributed by Lukas
Join Susie Harrison, Head of Content at CX Today, as she sits down with William Rubio, Chief Revenue Officer at CallTower, to explore the powerful con...
The Top Strategic Priorities for Customer Service Leaders
05 Nov 2025
Contributed by Lukas
CX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2025. To run through them, he's joined by:Gar...
Why Mobile CX Is the New Power Move for Contact Centers
05 Nov 2025
Contributed by Lukas
Discover how mobile-first strategies, powered by AI, are reshaping sales and service for modern contact centers. 🔥 In this discussion, host Rhys Fi...
Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences
04 Nov 2025
Contributed by Lukas
Predictive, generative, agentic... there are many forms of AI creeping into customer service. However, before boiling the ocean, contact centers shou...
NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025
04 Nov 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts Elizabeth Tobey, VP of Marketing at NiCE. After some friendly intros, the conversation quickly pivots to previ...
The Six Innovations Behind Cyara's Next-Gen Platform
04 Nov 2025
Contributed by Lukas
Cyara Unveils Game-Changing Platform: A Deep Dive with Christoph BörnerJoin Floyd March in this insightful conversation with Christoph Börner, as th...
How AI Is Revolutionizing Modern Contact Centers
04 Nov 2025
Contributed by Lukas
Inside Scorebuddy’s take on AI, data security, and tackling agent burnout in today’s evolving CX landscape. In this interview, Rhys Fisher, Deputy...
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
04 Nov 2025
Contributed by Lukas
In this discussion, host Rhys Fisher sits down with Will Penn, Senior Sales Engineer at Puzzel, to unpack one of the most talked-about trends in custo...
UCaaS Meets CCaaS: Transforming Enterprise Communications
03 Nov 2025
Contributed by Lukas
Join Susie Harrison, Head of Content at CX Today, as she sits down with William Rubio, Chief Revenue Officer at CallTower, to explore the powerful con...
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
03 Nov 2025
Contributed by Lukas
In this conversation, we explore the acquisition of Emodo by OneMagnify and dive into the major strategic shifts that follow. How will Emodo’s AI-dr...
The OneMagnify Approach to Mergers and Acquisitions
03 Nov 2025
Contributed by Lukas
OneMagnify is making waves in the digital transformation space, strategically acquiring companies to expand its capabilities and deliver cutting-edge ...
Are Contact Centers Outgrowing Traditional CRMs?
29 Oct 2025
Contributed by Lukas
Join CX Today's Floyd as he sits down with Martin Taylor, Co-founder and Deputy CEO of Content Guru, to explore why Customer Data Platforms (CDPs...
The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures
29 Oct 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.Five prominent CX analysts join the ...
The Gritty Truth About AI Voice Agents & Human Empathy
29 Oct 2025
Contributed by Lukas
In this interview, Deputy Editor Rhys Fisher sits down with Sharath Narayana, CEO and Co-Founder of Sanas, to unpack the challenges and opportunities ...
Where Does Customer Journey Mapping Go Wrong? (And How to Fix It) - Mitel & CULTIVATE
29 Oct 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts a conversation about how mapping out customer service experience and uniting the team around those maps. To dig...
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
28 Oct 2025
Contributed by Lukas
Tom Eggemeier and Jonathan Barouch unpack the AI-first contact center revolution—and why the real disruption is only just beginning.🎙️ Introduc...
Where Should My Contact Center Invest In AI? This Test Will Tell You
28 Oct 2025
Contributed by Lukas
CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral, to discuss the company's new AI Maturity Ass...
The Latest on Thoma Bravo Rolling Up Verint, Salesforce's Acquisition Streak, & More
28 Oct 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.Five prominent CX analysts join the ...
How CX Leaders Can Win in a Hyper-Dynamic Market
28 Oct 2025
Contributed by Lukas
Enghouse VP of Sales, Paul Stanczak, reveals practical strategies to navigate customer experience challenges and maximize ROI in a fast-changing lands...
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
28 Oct 2025
Contributed by Lukas
In a rapidly evolving CX landscape, Sabio is making bold moves to prove that measurable customer experience gains are possible in an AI-driven world.I...
AI’s New Role: From Job Threat to Agent Co-Pilot
28 Oct 2025
Contributed by Lukas
AI isn’t here to replace contact center agents — it’s here to help them thrive. In this exclusive CX Today interview, Deputy Editor Rhys Fisher ...
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
28 Oct 2025
Contributed by Lukas
CX Today's Charlie Mitchell introduces a rundown of everything Content Guru, a prominent global contact center provider.And who better to have th...
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
28 Oct 2025
Contributed by Lukas
In this episode of CX Today, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower, and Joe Bigio, SVP of CCaaS, CX, and...
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
28 Oct 2025
Contributed by Lukas
Many businesses have poured millions into AI, only to walk away with broken promises and frustration. That’s why this conversation with Miratech’s...
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
28 Oct 2025
Contributed by Lukas
CX Today’s Charlie Mitchell welcomes Janet Vito, SVP of Marketing at Cyara.The pair explore Pulse 360, Cyara’s CX Assurance engine that proactivel...
Redefining AI with Empathy & Agent Empowerment - Graia
28 Oct 2025
Contributed by Lukas
How Graia is tackling the $75B empathy gap in customer experience. In this interview, CX Today Deputy Editor Rhys Fisher sits down with Sahil Rekhi, C...
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist - CX Today News
27 Oct 2025
Contributed by Lukas
A new era for contact center training and live support – minus the analog mess. In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with...
Don’t Call It a Bot: Agentic AI Is the New Frontline
27 Oct 2025
Contributed by Lukas
🎯 Why agentic AI isn't just smarter — it's a game-changer for the contact center.The AI revolution in customer experience is moving fas...
ComputerTalk Tackles the Compliance Crunch: Data Protection That Doesn’t Break CX - CX Today News
27 Oct 2025
Contributed by Lukas
How ComputerTalk is embedding trust, transparency, and airtight security into the customer experience. In this CX Today interview, Deputy Editor Rhys ...
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
27 Oct 2025
Contributed by Lukas
Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO o...
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
23 Oct 2025
Contributed by Lukas
From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. ...
Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform
23 Oct 2025
Contributed by Lukas
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by four prominent CX analysts t...
IT Now Calls the Contact Center AI Buying Shots: So What? - Cyara
22 Oct 2025
Contributed by Lukas
CX Today’s Charlie Mitchell hosts a deep-dive discussion into how AI is reshaping contact center procurement, and how businesses can boost their cus...
Sabio On Agentic AI: Why the Future of Contact Centers Is More Human Than You Think
22 Oct 2025
Contributed by Lukas
Stuart Dorman breaks down how agentic AI can supercharge CX without losing the human touch. In this CX Today interview, Deputy Editor Rhys Fisher sit...
Cisco’s Agentic AI: The Future of Contact Centers
22 Oct 2025
Contributed by Lukas
As someone who has spent hours waiting in contact center queues, I’m excited to see how Cisco is rewriting the CX playbook with agentic AI. At Enter...
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
22 Oct 2025
Contributed by Lukas
As someone who’s felt the pain of clunky handoffs and fuzzy diagnostics, I care about tools that make customer journeys clearer and kinder. Maestro ...
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles? - CX Today News
21 Oct 2025
Contributed by Lukas
Recognizing this, CX Today's Charlie Mitchell hosted Jay Patel, SVP & GM of Webex Customer Experience Solutions at Cisco, to dig deeper. Duri...
The Future of Work: Managing a Blended AI and Human Workforce
21 Oct 2025
Contributed by Lukas
CX Today's Head of Content Susie Harrison hosts Cognigy's VP Marketing, Alan Ranger. With Cognigy’s recent launch of their Agent Ops plat...