The Latest on Thoma Bravo Rolling Up Verint, Salesforce's Acquisition Streak, & More

CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.Five prominent CX analysts join the panel to run through each story. This month, those analysts include:Zeus Kerravala, Principal Analyst at ZK ResearchLiz Miller, VP & Principal Analyst at Constellation ResearchShelly Kramer, President & CEO at Kramer & CompanyJustin Robbins, Founder & Principal Analyst at Metric SherpaTim Banting, Head of Research & Business Intelligence at TechtelligenceDuring the discussion, they touch upon the following news stories:🤝 Thomas Bravo to Acquire Verint & Merge It with Calabrio 🤝Verint is set to be acquired by Thoma Bravo in a deal that values the tech provider at $2BN, including debt. Once the deal goes through, Verint will merge with Calabrio. This could have significant industry consequences. Our analysts share their hot takes.   🕊️ Salesforce to Snap Up Bluebirds, Waii, & Regrello 🕊️Salesforce, which recently made three acquisitions in three weeks. These include:Bluebirds -  A presales prospecting platform provider.Waii - A  natural language-to-SQL platform provider.Regrello - An AI-powered collaboration system for supply chain and operations.But what's with all the spending, and which acquisition stands out? Our analysts share their thoughts. 🧑 A Proposed New Bill Aims to Mandate Human Customer Service 🧑A proposed new bipartisan bill aims to require contact center agents to immediately disclose their location and/or whether they’re AI. It's called the "Keep Call Centers in America Act of 2025". Our analysts break it down.

There are no comments yet.

Please log in to write the first comment.