Analyzing the Gartner Magic Quadrant for CCaaS 2025

CX Today's Charlie Mitchell hosts a deep-dive discussion into the Gartner Magic Quadrant for CCaaS 2025.Joining him for this conversation are two respected industry analysts:Zeus Kerravala, Principal Analyst at ZK ResearchLiz Miller, VP & Principal Analyst at Constellation ResearchTogether, the analysts unpack the biggest takeaways from this year’s Magic Quadrant and what they mean for enterprise buyers:🤔 How Should Buyers Really Use the Magic Quadrant? 🤔Kerravala and Miller highlight the strengths and pitfalls of using the quadrant as a buying guide, and why context and organizational needs matter more than dot placements.👀 What Does the Lack of Visionaries Mean? 👀This year’s quadrant features no visionaries, which both analysts argue misses the mark. They explore why vendors like Zoom and Cisco arguably deserved different placements😦 Which Placements Were Most Surprising? 😦Miller and Kerravala discuss the vendors they believe the Magic Quadrant matrix somewhat misrepresents and which other vendors they'd like to see come into the study.🚀 How Can the Gartner Magic Quadrants Improve? 🚀A lot of effort goes into Gartner Magic Quadrant reports, but the format has its flaws. The analysts share what they'd like to change. For more insights into the contact center and broader customer experience space, subscribe to the CX Today newsletter: https://www.cxtoday.com/account/Hosted by Charlie Mitchell, Head of Publication at CX Today News - Customer Experience Technology News #gartner #contactcenters #magicquadrantThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our LinkedIn page.For more Customer Experience tech news, visit: https://www.cxtoday.com

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