Key Takeaways from Cisco Live 2025 EMEA

Watch on YouTube.Join CX Today's Floyd March and Zeus Kerravala, Principal Analyst at ZK Research, as they explore the key takeaways from Cisco Live 2025 EMEA.From AI-driven customer service to network security, here’s what they discussed:Webex AI Agent: Now generally available, this AI-driven agent offers autonomous, human-like interactions and supports multiple languages.AI Assistant for Webex Contact Center: Also generally available, this feature helps agents by summarizing conversations, providing real-time transcriptions, and offering suggested responses.Smart Switches with Data Processing Units (DPUs): Cisco’s smart switches incorporate DPUs to offload security functions, ensuring secure and efficient networking, particularly as AI-driven breaches increase.EMEA's Role in the AI Evolution: With AI adoption accelerating globally, Kerravala discusses the need for Europe to step up its game to avoid falling behind in the AI race.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

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